Resident Onboarding Specialist - Property Management

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition, and property management services for its clients. Second Avenue is a growing company and has approximately 180 employees with major offices in Chicago and Tampa.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

Enjoy helping people, staying organized, and working in a fast past environment? We are looking for a Resident Onboarding Specialist to join our team and support future residents as they move into their new homes. This is a great opportunity for someone with hospitality, customer service, or retail experience who’s looking to have a professional career in the real estate or property management industry. While property management experience is helpful, it is not required-we provide full training to set you up for success. In this role, you will guide applicants through onboarding and move in process, ensure applications and leases are processed accurately, and deliver excellent service at every step.

Duties and Responsibilities

• Process lease applications, move-ins, and files accurately and completely.
• Answer inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints.
• Route calls, emails, and tickets to appropriate back-office individuals and groups as needed.
• Manage all communications with applicants during the lease process (application, approval, lease signing, move in coordination)
• Deliver top-tier customer service to residents.
• Maintains confidentiality and adheres to regulations such as the Fair Housing Act
• Collaborate with Regional Leasing Managers, Leasing Teams, and other departments
• Stay up to date on leasing processes and policies through training
• Assist with reviewing reports and tracking performance metrics.
• Complete all training requirements in a timely manner.

Qualifications

• Friendly, professional, and people-focused
• Excellent customer service and interpersonal skills
• Strong organizational and time-management skills.
• Ability to make quick and effective decisions and handle resident issues.
• Strong attention to detail and ability to identify, analyze, and resolve issues.
• Comfortable learning software such as computer proficiently, including Microsoft Outlook, Word, SharePoint, Excel, and property operating/accounting software.
• Professional verbal and written communication skills.
• Ability to exercise independent judgment and maintain confidentiality.
• Ability to adapt to changing business needs and processes.

Education and Experience

• High school diploma or equivalent required.
• Property management or leasing experience is helpful but not required
• Proficient in MS Word, Excel, Adobe and Outlook, and the ability to learn other programs/software.
• Ability to prioritize and multi-task in a fast- paced environment.

Job Competencies

• Ability to use a computer proficiently, including Microsoft Office, Outlook, Word, Excel, and property operating/accounting software.
• Propertyware or similar Property Management software experience preferred.
• Ability to learn new systems and technologies.
• Excellent customer service and interpersonal skills.
• Ability to build professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to make quick and effective decisions.
• Ability to identify, analyze, and resolve resident issues.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Desire to meet goals and deadlines.
• Ability to exercise independent judgment and maintain confidentiality.

Benefits

• Medical, Vision and Dental Insurance
• Employer Paid Short Term and Long Term Disability Insurance
• 401k
• Paid Holidays and Vacation

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.