Customer Success Associate

📍 Charleston, SC (In-Person)

Are you passionate about delivering exceptional customer experiences and building lasting client relationships? We’re looking for a driven Customer Success Associate to join our growing team in our Charleston, SC office.

As a Customer Success Associate, you’ll be the primary point of contact for your assigned accounts, guiding customers from onboarding through long-term success. Your mission is to ensure clients fully adopt our platform, achieve their goals, and remain delighted with our solutions.

• Lead engaging, results-driven onboarding experiences for new customers
• Conduct regular check-ins and support sessions to drive retention and satisfaction
• Identify opportunities to upsell and expand accounts based on client needs
• Partner with our technical team to resolve advanced support requests
• Plan and host live training webinars to educate and empower users

• Highly organized, proactive, and customer-focused
• Strong communication skills with the ability to build rapport quickly
• Comfortable working in a fast-paced, in-person environment
• Self-motivated with a passion for helping clients succeed
• Experience in customer success, account management, or client-facing roles is a plus

If you love turning customers into advocates and thrive on helping others win, we’d love to meet you. Apply today and grow your career with us in Charleston!