Front Office Manager | Seven Sebring Raceway Hotel

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Assists with managing all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the assigned department(s).
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and report guest concerns.
• Other duties as assigned.

Responsibilities
Responsible to rotate between Front Desk, Night Audit, and Housekeeping Departments perform work functions in accordance with hotel and franchise standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year of front office management experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels has an exciting opportunity at our Seven at Sebring Hotel located in beautiful Sebring, Florida. Positioned directly adjacent to the legendary hairpin turn at Sebring International Raceway, our hotel offers a one-of-a-kind hospitality experience surrounded by the excitement and history of motorsports.

Whether guests are visiting for a race, business gathering, special event, or a relaxing Florida getaway, the Seven at Sebring delivers exceptional service, comfortable accommodations, and unforgettable views of the raceway. Our property features spacious guest rooms and suites, extensive meeting and event space for corporate gatherings and social celebrations, on-site dining, and unique spaces designed to bring people together.

With its distinctive location and commitment to outstanding guest experiences, the Seven at Sebring Hotel provides an exciting environment for hospitality professionals who enjoy creating memorable moments for every guest.

If you're passionate about hospitality and ready to grow your career, join Shaner Hotels at the Seven at Sebring Hotel and become part of a team dedicated to service excellence, teamwork, and delivering exceptional experiences in one of Florida's most unique destinations.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.