What are the responsibilities and job description for the Senior Account Manager position at SEBPO?
SEBPO is seeking a high-performing Senior Account Manager who is already thriving in a client-facing role and ready to own complex, multi-channel enterprise partnerships.
This is a hybrid position based in our Marlton, NJ office (3 days per week onsite).
This role is about more than retention — it’s about strategic growth, expansion, and executive-level impact within a BPO/outsourcing environment.
What You’ll Do
- Own a portfolio of high-value enterprise accounts
- Drive client satisfaction, retention, and revenue expansion
- Identify and close growth opportunities across services
- Lead Quarterly Business Reviews (QBRs) and Executive Briefings
- Partner cross-functionally with Delivery, Operations, and Implementation teams
- Build trusted relationships with senior client stakeholders
- Maintain accurate pipeline forecasting (Commit / Outlook / Upside) in Salesforce
- Travel as needed to strengthen partnerships
What You Bring
- Currently in a client-facing Account Manager role with proven track record of growing BPO or outsourcing client accounts
- 5 years in BPO, Managed Services, or outsourcing
- Executive presence with strong presentation and negotiation skills
- Comfortable with data storytelling and using KPIs to drive decision-making
- Experience collaborating with global delivery centers (LATAM, APAC, South Asia)
- Familiarity with marketing services, digital operations, or offshore staffing
- Proficiency in Salesforce and Google Workspace
Why Join SEBPO?
You’ll manage strategic enterprise partnerships, influence executive decision-makers, and directly impact revenue growth in a global outsourcing organization built for scale.
If you’re ready to elevate from account management to strategic partnership leadership — we’d love to connect.
Apply today or message us to learn more.
Salary : $110,000 - $135,000