Case Manger

Position Summary

The Bronx Men’s Homeless Shelter is seeking a dedicated and compassionate Case Manager to assist residents in accessing services and resources that support their transition from temporary shelter to permanent housing. The ideal candidate will have experience working within the DHS/OTDA system, possess strong case management skills, and be committed to helping individuals achieve stability and self-sufficiency.

Essential Duties and Responsibilities

• Conduct initial resident intakes and enter accurate information into CARES within 48 hours, or as required by DHS/OTDA guidelines.
• Establish professional and supportive relationships with residents while maintaining confidentiality.
• Create, maintain, and update resident case files and documentation.
• Develop and update Independent Living Plans (ILPs) on a weekly or biweekly basis and document all progress notes on the same day services are provided.
• Complete Psycho-Social Assessments in CARES within the first month of a resident’s stay and update assessments annually or as required.
• Schedule appointments with referral agencies and follow up regarding resident participation and progress.
• Monitor and document client engagement and progress on a weekly basis.
• Serve as a liaison and advocate for residents with external organizations, including educational institutions, healthcare providers, housing agencies, and legal services.
• Assist residents in identifying and overcoming barriers to obtaining permanent housing.
• Support residents in maintaining active Public Assistance benefits.
• Escort residents to appointments when necessary.
• Assist residents in obtaining required documentation, including New York State identification cards, birth certificates, and other essential records.
• Provide employment support, including resume preparation, cover letter development, job applications, and referrals to employment resources.
• Attend staff meetings, trainings, and professional development activities as required.
• Perform additional duties as assigned by the Program Director.

Education and Experience

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred.
• Minimum of two (2) years of relevant case management or social services experience preferred.
• Experience working within the DHS/OTDA system strongly preferred.
• Knowledge of homeless services, housing resources, and public assistance programs.

Qualifications

• Strong computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook) and database management systems.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, problem-solving, and time-management abilities.
• Ability to maintain accurate and timely documentation.
• Ability to work effectively with diverse populations in a fast-paced environment.
• Bilingual English/Spanish is a plus.

Schedule

• 7 hours per day
• 5 days per week
• Schedule may vary based on operational needs

Benefits

Competitive salary and benefits package offered based on qualifications and experience.