Field Service Technician

Field Technician

Sebago Fiber Base: Windham, ME

Location: Sebago Lake Region and Mid Coast Maine

Employment Type: Full-Time

Schedule: 40 hours per week, potential for overtime

Travel: 2 days per week to Mid Coast Maine

About Sebago Fiber

Sebago Fiber is a regional Fiber to the Home Provider, serving towns around Sebago Lake. Our in-house team performs outside plant engineering, fiber construction, installation, and field services to broadband providers and network operators in the Sebago Lake Region and Mid Coast Maine.

We combine practical field experience with an engineering mindset to build and maintain high-quality fiber networks. Our work includes residential fiber installations, service drops, small network extensions, edge-out construction, and other outside plant activities.

We are looking for a Fiber Installation/Field Technician who takes pride in quality workmanship, safe work practices, and excellent customer service.

Position Summary

The Fiber Technician is responsible for performing residential and small-business fiber installations, service drops, field support calls, fiber-related construction, and small network expansion projects.

The position involves working both indoors and outdoors and may include aerial and underground fiber work, customer-premises installations, drop construction, installation of network equipment, testing, troubleshooting, and completion of required field documentation.

The ideal candidate is mechanically capable, comfortable working with tools and ladders, able to work independently in the field, and positively represent the company with customers, potential customers, and the community.

Key ResponsibilitiesFiber Installation & Construction

• Perform residential and small-business fiber optic installations.
• Perform service calls and troubleshoot customer issues on site and remotely.
• Install fiber service drops from utility poles, pedestals, handholes, or other network facilities to customer premises.
• Perform interior fiber routing and installation, including wall penetrations, cable routing, termination, and equipment mounting.
• Install and configure ONTs, routers, network equipment, and associated customer-premises equipment.
• Perform aerial and underground drop installations using appropriate tools and equipment.
• Perform small fiber network extensions and edge-out construction.
• Install conduit, innerduct, riser protection, ground hardware, fiber slack storage, and other outside plant components as required.
• Perform basic fiber preparation, connector installation, testing, and troubleshooting.
• Assist with fiber splicing and other OSP activities as skills and training permit.
• Identify and report construction or network conditions requiring engineering or additional work.

Customer Service

• Arrive at customer locations professionally and on schedule.
• Communicate clearly with customers regarding the installation process and work being performed.
• Review the planned installation with the customer before beginning work.
• Identify potential installation challenges and communicate them to the customer and project team.
• Educate customers on installed equipment and basic operation of their fiber service.
• Verify that the completed installation meets customer expectations and company standards.
• Maintain a clean and professional work area and restore the property to its original condition as closely as practical.

Testing & Documentation

• Test completed fiber connections and network equipment to verify proper operation.
• Troubleshoot basic optical, Ethernet, Wi-Fi, and customer-premises connectivity issues.
• Document installation details, photographs, test results, materials used, and other required information using company-provided mobile devices or software.
• Accurately complete work orders and close out assigned jobs.
• Report damaged facilities, unsafe conditions, construction issues, or material requirements to management.
• Maintain accurate inventory of tools, equipment, materials, and company property.

Safety

• Follow all company, OSHA, utility, traffic-control, and customer-premises safety requirements.
• Use ladders, bucket trucks, hand tools, power tools, and other equipment safely and appropriately.
• Follow proper procedures for aerial work, underground facilities, electrical hazards, and work around utility infrastructure.
• Maintain a clean and organized vehicle and worksite.
• Immediately report accidents, injuries, property damage, or hazardous conditions.
• Participate in required safety training and maintain required certifications.
• Ability to pass and maintain a clean drug screen.
• Follow all company policies related to drug (including cannabis) and alcohol use prior to and during work hours.

Qualifications

Required

• Valid driver's license, acceptable driving record, and reliable transportation.
• High school diploma, GED, or equivalent experience.
• Strong mechanical aptitude and ability to work with hand and power tools.
• Ability to use smartphones, tablets, and basic computer applications.
• Strong verbal and written communication skills.
• Professional appearance and customer-service orientation.
• Ability to work independently and as part of a field team.
• Ability to work outdoors in Maine weather conditions.
• Ability to safely lift and carry equipment and materials.
• Willingness to work from ladders and perform physically demanding field work.
• Ability to travel to Mid Coast Maine 2 days per week with the potential for overnight travel.

Preferred

• Based in or near Windham, Raymond, Sebago, Naples, Casco, Standish, Lewiston, or Auburn
• Previous fiber optic, telecommunications, cable, electrical, low-voltage, or utility experience.
• Experience installing residential or commercial fiber optic service.
• Experience with aerial fiber drops or outside plant construction.
• Experience with ONTs, routers, Ethernet, Wi-Fi, or other networking equipment.
• Fiber optic testing experience using an optical power meter, VFL, or OTDR.
• Fiber connector installation, mechanical splicing, or fusion-splicing experience.
• Experience reading construction drawings, maps, or fiber network documentation.
• Bucket truck experience.
• OSHA, aerial lift, fall-protection, or other relevant safety certifications.
• Experience with Placer or other underground utility locating/construction equipment.

Physical Requirements

This is a field position requiring physical activity throughout the workday. The technician must be able to:

• Work outdoors in varying weather conditions.
• Stand, walk, bend, kneel, crouch, and climb for extended periods.
• Work from ladders and, when qualified, aerial lifts or bucket trucks.
• Lift and carry tools, ladders, fiber materials, and equipment.
• Work in crawl spaces, attics, basements, utility areas, and other confined or difficult-to-access locations.
• Perform repetitive hand and arm movements associated with fiber installation and construction.
• Safely perform work while following applicable equipment and ladder weight limits.

Work Environment

This position primarily involves field work at residential, commercial, and outside plant locations throughout Maine.

Travel between job sites is required. Work may occasionally require early mornings, extended days, weekends, or travel outside the normal service area depending on project requirements.

What We Look For

The successful candidate will be:

• Safety-focused — You don't take shortcuts when safety is involved.
• Detail-oriented — You care about doing the installation correctly, not just getting the job done.
• Customer-focused — You understand that the customer experience is part of the installation.
• Self-motivated — You can manage your work in the field without constant supervision.
• Technically curious — You want to understand how the network works and how to troubleshoot it.
• Reliable — Customers and project teams need to be able to count on you.
• Team-oriented — You communicate problems early and help the team get the job completed correctly.

Compensation & Benefits

Compensation will be based on experience and qualifications.

Sebago Fiber offers opportunities for advancement as technicians develop additional fiber, OSP, equipment-operation, and leadership skills.

Pay: $24.00 - $32.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Parental leave

Language:

• English (Required)

Ability to Commute:

• Windham, ME 04062 (Required)

Work Location: In person

Salary : $24 - $32