What are the responsibilities and job description for the Guest Arrival Ambassador position at SeaWorld?
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
As a Guest Arrival Ambassador, you’ll keep our park running smoothly while delivering great guest service with a positive, enthusiastic spirit. And you’ll do this in a lot of different ways, including processing group reservations, ensuring quick queues, handling lost ticket issues, providing guest education, handling global reservations and working the parking lot. You will:
Current areas of availability include Traffic Control, Toll Plaza, Turnstiles, and Welcome Center
- Greet and interact with guests
- Answer questions and resolve guest issues
- Advise guests on show times and attraction information
- Facilitate an organized guest traffic flow
- Perform crowd control in order to open and close location efficiently
- Accurately process monetary transactions
- Handle will call and interaction program requests
- Adhere to all cash handling policies and procedures
- Work as part of a team to increase productivity while providing excellent guest service
- Practice safe work habits, including the use of personal protective equipment
What it takes to succeed
- You must be at least 16 years old
- Excellent communication and problem-solving skills
- Ability to push, pull and lift a minimum of 50 lbs.
- Basic computer skills with Windows/Office
- Flexibility in working varied shifts
- Ability to process POS transactions and accurately use a register
- Ability to walk and stand extensively
- Ability to work well as part of a team
- Ability to multitask while maintaining a positive attitude and delivering excellent guest service
- Ability to complete all legal, company and department training requirements
- Ability to work indoors and outdoors, in a variety of weather conditions
Compensation: 12.77 USD
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.