What are the responsibilities and job description for the Operations Support position at SeaWide Express?
SeaWide Express is an LTL transportation company with a rich background and extensive experience in providing ocean transportation services, inland transportation services, shipment consolidation services and reliable no-nonsense cargo services between the world, Hawaii, and Alaska. SeaWide Express leverages its parent company’s 40 plus years of ocean transportation experience to provide “Smart” transportation solutions to the Hawaii and Alaska markets. We are known for our quality, consistency, and exceptional customer service, from origin to destination. As a unified, multi-cultural team, we provide the most efficient and competitive transportation solutions for our customers worldwide.
Job Summary:
We are looking for a dynamic transportation professional to join our operations team in the role of Operations Support. The Operations Support candidate will perform critical administrative, operations, and customer service duties including business set-up, company and customer communications, web administration, commercial interface, and logistics support.
Key Responsibilities:
Administrative Duties:
- Prepares and edits written communications
- Prepares reports & presentations
- Organizes and maintains customer files/ records
- Plans and schedules meetings and appointments
- Shipment quoting & data entry
Customer Service:
- Handles customer calls and inquiries
- Provides sales support
- Contacts customers directly
- Provides rate quotes
Operations:
- Interacts with other vendors
- Efficiently handles customer load transactions including tracking/tracing and invoicing
Education & Experience:
- Bachelor’s Degree or equivalent experience
- 1 to 3 years of experience in transportation, logistics, or trucking industry is a plus
Essential Skills:
- To be successful in this role the ideal candidate should be:
- Detail-Oriented and multi-tasking- You are zoned in on the detail while managing various tasks on a daily basis.
- Communication and strong customer service skills- You enjoy daily interaction with customers and problem solving to get the job done!
- Ability to be proactive and follow through on all duties- Work ethic is important to you!
- Adaptable and willing to learn new parts of the business- We are always growing and have opportunities for you to gain hand on experience!
- Advanced proficiency in Microsoft Office- Excel is your best friend!