Medical Receptionist

Job Title: Medical Receptionist

Location: Freehold, NJ

Department: Physical Therapy Office

Reports To: Office Manager/Clinic Director

Job Summary:

The Medical Receptionist serves as the first point of contact for patients and visitors in a physical therapy office. This role involves managing front-desk operations, ensuring a welcoming and efficient patient experience, and supporting the clinical staff with administrative tasks.

Key Responsibilities:

• Patient Interaction:
• Greet patients and visitors in a friendly and professional manner.
• Check patients in and out, verifying personal and insurance information.
• Address patient inquiries and provide information about services, appointments, and billing procedures.
• Appointment Management:
• Schedule, reschedule, and cancel patient appointments using the clinic’s scheduling system.
• Send appointment reminders and follow-up communications.
• Coordinate with physical therapists to manage appointment changes and patient flow.
• Administrative Duties:
• Answer phone calls and route them to appropriate staff or take messages as needed.
• Manage patient records, ensuring they are accurate and up-to-date.
• Process and file medical records, intake forms, and other documents.
• Office Operations:
• Maintain a clean and organized reception area.
• Handle office supplies and inventory, placing orders as necessary.
• Assist with other administrative tasks, including data entry and filing.
• Compliance and Confidentiality:
• Adhere to clinic policies and procedures, including those related to patient privacy and HIPAA regulations.
• Ensure accurate and secure handling of patient information and documentation.

Qualifications:

• Education and Experience:
• High school diploma or equivalent required; some college coursework in healthcare or business administration preferred.
• Previous experience in a medical office or customer service role is desirable.
• Skills and Abilities:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with office software and electronic health record (EHR) systems.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Personal Attributes:
• Professional demeanor and positive attitude.
• Detail-oriented with a strong commitment to providing exceptional patient care.
• Ability to work effectively in a fast-paced environment.

Working Conditions:

• Full-time position with potential for occasional overtime.
• Standard office environment with some interaction with patients in a clinical setting.

Job Types: Full-time, Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $19