What are the responsibilities and job description for the Audience Services Representative 1 position at Seattle Theatre Group?
Job Details
Description
The Audience Services Representative 1 provides excellent internal and external customer service working live shows. Duties include handling ticket sales, Will Call ticket distribution and other operational needs. Shifts will primarily occur at our five city venues: The Paramount, Moore, Neptune and 5th Avenue Theatres, and Kerry Hall, as well as our outdoor concert venue Remlinger Farms in Carnation, WA.
This position requires evening and weekend shifts, with schedules set one month in advance. The number of hours worked each week may vary depending on the volume of performances. Although most events are planned well in advance, some may occur on short notice. This casual part-time position earns between $22-$26.40/ hour (midpoint $24.20) depending on experience and accrues paid sick leave. It is not our practice to hire at the top of the range.
ALL STG POSITIONS
STG employees are committed to ensuring that our patrons’ experience with us is unsurpassed. We build lasting relationships with our patrons and hold ourselves accountable for the quality of those relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Qualifications
Physical Requirements
Description
The Audience Services Representative 1 provides excellent internal and external customer service working live shows. Duties include handling ticket sales, Will Call ticket distribution and other operational needs. Shifts will primarily occur at our five city venues: The Paramount, Moore, Neptune and 5th Avenue Theatres, and Kerry Hall, as well as our outdoor concert venue Remlinger Farms in Carnation, WA.
This position requires evening and weekend shifts, with schedules set one month in advance. The number of hours worked each week may vary depending on the volume of performances. Although most events are planned well in advance, some may occur on short notice. This casual part-time position earns between $22-$26.40/ hour (midpoint $24.20) depending on experience and accrues paid sick leave. It is not our practice to hire at the top of the range.
ALL STG POSITIONS
STG employees are committed to ensuring that our patrons’ experience with us is unsurpassed. We build lasting relationships with our patrons and hold ourselves accountable for the quality of those relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Handle ticket sales and Will Call at the box office window
- Distribute extra items such as laminates and VIP vouchers when needed
- Assist with all customer service needs including troubleshooting ticket issues
- Address general patron questions in person
Qualifications
- Prior box office or performing arts venue experience preferred
- Knowledge of Ticketmaster Archtics or other ticketing applications preferred
- Consistent and punctual attendance is required
- Demonstrated customer service experience required
- Must be available every weekend when shows are scheduled
- Must be available evenings and holidays as needed
- Ability to take direction and work independently
- PC skills and ability to learn new software
- Basic math and accounting proficiency
- Spanish language skills a plus
Physical Requirements
- Vision – corrected vision close to 20/20 is necessary to use the computer screen effectively
- Sitting/Standing/Walking – about 50% of the time is spent seated at a desk
Salary : $22 - $26