What are the responsibilities and job description for the Lead Dental Front Office (Specialty Office) position at Seattle Specialty Dentistry?
Job Description:
We are a well-established specialty dental practice in downtown Seattle's Medical Dental Building on Olive Way. We are looking for an experienced, full-time Lead Front Office professional to join our team. Our office runs Monday–Friday, 7 am–4 pm. We take pride in our high standards, loyal patient base, and a close-knit, long-tenured team led by a warm and driven dentist committed to delivering exceptional care.
Key Responsibilities:
- Own the patient experience end-to-end — from first impression through case acceptance — maintaining composure and professionalism even with demanding or challenging individuals
- Present financial options during treatment planning and follow up directly with patients on outstanding balances, including outbound collection calls when needed
- Lead and support the front office team to keep operations running smoothly and morale high
- Optimize daily scheduling to maximize efficiency, utilization, and care quality
Ideal Candidate:
- At least 8 years working in a leadership capacity at a high-volume specialty dental office
- Comfortable with digital tools and a fully electronic workflow; prior Dentrix use is a bonus
- A self-starter who spots inefficiencies and takes initiative to raise the bar for patients and colleagues
- Calm and composed when handling complex or sensitive patient interactions
- Personable and professional — someone patients trust and gravitate toward when making important decisions
- Reliable, organized, and follows through without needing reminders
What We Offer:
- Performance-based bonus
- Paid time off and holidays
- 100% employer-paid health insurance premium with available Health savings account (HSA)
- Employee discount
- 401(k) with employer matching or profit sharing
Schedule: Monday–Friday, 8-hour day shifts
Location: Seattle, WA 98101 — in-person (reliable commute required)
Pay: $35.00 - $42.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
Salary : $35 - $42