Sr. IT Network & Cloud Services Manager

The Sr. IT Network & Cloud Services Manager is a strategic, hands-on technology leader responsible for overseeing IT staff, next-generation cloud services, and day-to-day network operations across multiple Mission sites. This role ensures the reliability, security, and scalability of the Mission’s hybrid infrastructure—including on-premises network systems and cloud platforms such as Azure, Office 365, SharePoint Online, VOIP communications platforms, Zendesk, and CRM systems (preference for Virtuous).This position collaborates closely with department leaders to understand organizational needs, drive innovation, modernize systems, and deliver technology solutions that reduce downtime, streamline operations, and support growth. This role also supports the Mission’s growing data ecosystem by collaborating on the management and integration of relational databases and cloud data platforms such as Snowflake. The Senior Manager provides coaching and leadership development to their team, serving as a thought leader who brings fresh ideas and champions best practices in cloud adoption, cybersecurity, and end-user experience.This position develops troubleshooting strategies to help reduce downtime, decrease maintenance costs, creates. strategies for upgrading the Mission network infrastructure and software whenever a new update is available. Implement plans to ensure the Mission’s network continues to operate smoothly in the event of a problem. This role must have extensive knowledge of computer hardware, network design, security technology, and cloud networking.How you will serve Network & Cloud Infrastructure ManagementOversee, maintain, and optimize mission-wide IT networks, cloud services, and infrastructure across multiple sites.Manage hybrid technology operations spanning:o Azure AD / Entra ID, Microsoft 365, SharePoint Onlineo Cloud-based communication platforms (Microsoft Teams, Net2Phone, Nextiva)o Zendesk or comparable cloud ticketing/help desk systemsSupport integration, access governance, and user provisioning across cloud CRM platforms, preferably Virtuous.Develop and execute strategies for network modernization, cloud migration, scalability, and security.Collaborate with data and analytics leadership to support relational database environments, including SQL-based systems and Snowflake, ensuring secure access controls and data connectivity from applications.Leadership & Staff DevelopmentLead, mentor, and develop IT staff including network administrators, technicians, and help desk specialists.Provide structured opportunities for staff growth, certifications, cross-training, and leadership development.Foster a collaborative, forward-thinking, and service-oriented team environment.Strategic & Operational ResponsibilitiesPartner with leadership to assess future technology needs and plan upgrades that align with mission priorities.Implement cloud governance, security policies, and best practices across systems and networks.Identify opportunities to improve efficiency through automation, cloud services, or system integrations.Develop troubleshooting strategies to reduce downtime and enhance user experience.Prepare and report on IT budgets, expenses, and resource allocation.Manage vendor relationships and cloud-service subscriptions.Ensure continuity of operations and disaster recovery readiness for both networks and cloud platforms.Collaborate with data and analytics leadership to support relational database environments, including SQL-based systems and Snowflake, ensuring secure access controls and data connectivity from applications. Systems Support & End-User EnablementOversee configuration, maintenance, and troubleshooting of:o Windows Server environments, DNS, DHCP, Active Directory / Azure ADo Firewalls, routers, switches, wireless networkso SharePoint, Teams, Exchanged Online, and O365 applications Support onboarding operations and develop cloud-based training materials for end users.Run regular operational reports and communicate findings to leadership.Mission, Collaboration & ComplianceEnsure all IT operations uphold Mission policies and procedures.Participate in organizational meetings, initiatives, and cross-functional efforts as required.Perform additional duties as needed to support the Mission’s success.How you qualify RequiredBachelor’s degree in information technology, engineering, or related field; or an associate’s degree plus 10 years of relevant networking experience with supervisory duties. Experience managing Windows 11, Windows Server OS, Active Directory, DNS, DHCP.Experience configuring and supporting network devices—routers, switches, firewalls, wireless systems.Experience with Microsoft 365 suite, Azure AD/Entra ID, and SharePoint Online.Familiarity with VOIP systems (Teams Voice, RingCentral, etc.).Proficient in Microsoft Office Suite.PreferredUnderstanding of relational database concepts and experience supporting data platforms such as Snowflake (permissions, integrations, connectivity troubleshooting).Experience with Azure cloud administration, SharePoint OnlineExperience with cloud CRM platforms, especially Virtuous.Experience administering Zendesk or other cloud ticketing systems.CompTIA A , Network , or equivalent certifications.Experience with cloud automation, scripting, or PowerShell.How we support each otherMaintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.Faithfully upholds The Mission and your team in prayer.Participates in team devotions as schedule permits.Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.BenefitsAll regular full-time employees, you are eligible to participate in our generous benefits package:Medical / Dental / VisionLong Term Disability – 100% company paidBasic Life Plan – 100% company paidVoluntary ProductsEAP and 24/7 Virtual Mental Health – 100% company paid4 weeks of paid vacation (prorated based on hire date)11 paid holidays 1 Floating HolidayPersonal Day and Birthday holidayRetirement benefits w/ company matchContinuing Education Reimbursement ProgramWork EnvironmentWhile performing the duties of this job, the employee is frequently required to sit for extended periods in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Frequently uses good judgment to make decisions. Occasionally stand, balance, twist, bend, stoop, kneel and reach with hands/arms, lifts up to 20 pounds and walks using stairways to climb to multiple floors within the facility. Specific vision abilities required for this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.Statement of FaithWe believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2We believe in the deity and humanity of our Lord Jesus Christ:His virgin birth (Luke 1:35, John 1:1-2, John 1:14)His sinless life (Phil. 2:5-11)His miracles (Matt. 4:23)His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)His future return in power and glory (1 Thess. 4:16-18)We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)Mission StatementTo bring the love of Jesus and hope for a new life to our homeless neighbors.Vision StatementTo see every homeless neighbor - beloved, redeemed, restored.Pre-EmploymentThis position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.

Salary : $190,000