What are the responsibilities and job description for the Relationship Manager position at Seattle's Union Gospel Mission?
Job Summary
The Relationship Manager I will work under the direction of the Director of External Affairs to research and cultivate strategic partner relationships with the Mission’s community referral partners across the greater Seattle area. In addition, this position will coordinate with internal teams at individual program sites to schedule site visits and tours with community referral partners, proactively network with referral agencies to educate about the Mission Programming and the Centralized Intake System and serve as a community advocate for the work of the Mission.
Schedule: Monday - Friday 8:00AM - 5:00PM
Target starting pay: $27.42/hour
How you will serve
- Seek out and steward community providers and resources that best serve our guests, responding to evolving caller needs and external changes, while keeping Mission staff informed and prepared to connect individuals to timely, compassionate support.
- Document and maintain a comprehensive list of agencies or providers who refer guests to Mission programming, including the quantity and quality of the referrals.
- Establish and steward a centralized master resource database, ensuring it is current, reliable, and accessible to call agents and all Mission staff to effectively serve and advocate for our guests with clarity and compassion.
- Develop and maintain a feedback loop for call center agents’ interactions to surface unmet needs and emerging trends, translating real‑time insights into actionable recommendations for addressing resource gaps.
- Maintain clear and ongoing communication with the Referral & Intake team regarding partner and provider updates, including intake processes, best practices, and changes to requirements or service availability.
- Build, sustain, and improve long-term relationships with community referral partners and intake staff at the Mission.
- Educate and inform community referral partners about the Mission’s program offerings and intake criteria.
- Learn and maintain knowledge of the Mission’s evolving programs, service offerings, and intake process.
- Perform excellent customer service for internal and external customers.
- Plan for and host Partnership Events with the Director
- Meet performance targets around number of relationships and number of corresponding referrals.
- Participate in organizational meetings, training, and initiatives as required.
- Perform other duties assigned to support the Mission’s success.
How you qualify
- High School Diploma or equivalent is required.
- Two (2) or more years of experience in customer service, sales, or a related position
- Working knowledge of data entry systems is required.
- Proficient with Microsoft Office Suite
- Knowledge of homeless services is a plus.
How we support each other
- Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
- Faithfully upholds The Mission and your team in prayer.
- Participates in team devotions as schedule permits.
- Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.
- Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.
Benefits
- All regular full-time employees, you are eligible to participate in our generous benefits package:
- Medical / Dental / Vision
- Basic Life Plan – 100% company paid
- Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance
- EAP and 24/7 Virtual Mental Health – 100% company paid
- 4 weeks of paid vacation (accrued)
- Accrued paid sick time
- 10 paid holidays 1 Floating Holiday
- Personal Day and Birthday holiday
- Retirement benefits w/ company match
- Continuing Education Reimbursement Program
Work Environment
While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Requires frequent use of cognitive abilities including frequent memory recall and occasional decision making. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
Statement of Faith
- We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
- We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
- We believe in the deity and humanity of our Lord Jesus Christ:
- His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
- His sinless life (Phil. 2:5-11)
- His miracles (Matt. 4:23)
- His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
- His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
- His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
- His future return in power and glory (1 Thess. 4:16-18)
- We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
- We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)
- We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
- We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)
Mission Statement
To bring the love of Jesus and hope for a new life to our homeless neighbors.
Vision Statement
To see every homeless neighbor - beloved, redeemed, restored.
Values Statement
To be Gospel centered, united together, living faithfulness and pursing excellence.
Pre-Employment
This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.
Job Disclaimer
Job descriptions are designed to outline primary duties, responsibilities, and qualification requirements for this job and should not limit additional duties and responsibilities assigned. Duties, responsibilities, and activities may change at any time with or without notice. It is our expectation that all employees offer their services wherever and whenever deemed necessary to ensure the success of the Mission.
Salary : $27