Job Summary

The Triage Nurse is a key member of the multi-disciplinary healthcare team at Carolyn Downs Family Medical Center, supporting the clinic’s goals of delivering high-quality care and patient satisfaction. This role involves conducting patient assessments, triaging calls and walk-ins, providing direct patient care, coordinating with providers, and supporting the clinic workflow. The Triage Nurse also plays an important role in patient education, case management, and promoting continuity of care for patients, particularly those from underserved communities.

Job Responsibilities  

 Patient Triage & Assessment:

• Triage patient calls and messages, assess needs, provide appropriate nursing advice, and schedule follow-up care or urgent evaluations as needed.
• Conduct assessments for acute and chronic health concerns.
• Triage walk-in patients and evaluate their medical needs based on history, vital signs, and physical assessment.

Direct Patient Care:

• Independently see patients for services such as blood pressure checks, wound care, STI treatment, injection education, anticoagulation management, immunizations, and medication management.
• Provide coverage and collaborate with specialty nurses in programs such as OB, diabetes, addiction medicine, population health, HIV/PrEP, and gender health.

Care Coordination & Communication:

• Communicate with external institutions (e.g., labs, schools, care providers) to coordinate patient care.
• Support providers by relaying lab/imaging results, assisting with follow-ups, and facilitating care for complex or chronically ill patients.
• Troubleshoot pharmacy and insurance-related issues; complete medication prior authorizations as needed.
• Place referrals and coordinate lab work and follow-up care.

Patient Education:

• Provide patient education on medications, side effects, dosing, and treatment plans.
• Educate patients on reproductive health, infectious diseases, and chronic condition management.

Administrative Support & Documentation:

• Complete appropriate and accurate documentation of patient communication and care in EHR.
• Maintain a clean work environment and promote infection control best practices.
• Participate in staff meetings, evaluations, and continuing education activities.

Qualifications 

• Minimum 2 years of clinic nursing and triage experience preferred
• Experience working with medically underserved populations
• Experience with EPIC EMR preferred
• Bilingual in English and Spanish preferred (but not required)
•  Case management experience is a plus
• Strong verbal and written communication skills
• Proficient in Microsoft Office, Google Suite, and PC use
• Ability to prioritize, multi-task, and work both independently and collaboratively
• Demonstrated cultural competence and respect for diversity

Education & Training:

• Associate’s degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) required.
• Current Basic Life Support (BLS) and/or Advanced Cardiovascular Life Support (ACLS) certification required.
• Valid Registered Nurse (RN) licensure in the state of employment. 

Benefits

We provide a robust suite of benefits, including the choice of three medical plans, two dental plans, long-term disability, life, and other insurance programs. You’ll have access to flexible spending accounts, a subsidy of up to 80% of the cost of an ORCA pass, plus an additional match of 50% of the employee's contribution up to 4% after one year of employment. (Ex. if employee contributes at 4%, Seattle Roots will match with an additional 2%, plus the safe harbor contribution totaling a 9% contribution to the employee's 401k) We’ve got you covered!