Patient Services Receptionist

SRM has twelve leading fellowship-trained Infertility and Reproductive Endocrinology specialists with expertise in infertility testing, treatment, male infertility (two on-site urologists), IVF, donor egg, donor sperm, artificial insemination, egg freezing etc. Additional services include acupuncture, counseling, infertility support group, genetics, tubal reversal, vasectomy reversal and fertility assessments for women concerned about reproductive aging. We currently have six locations in: Seattle, Tacoma, Bellevue, Kirkland, Everett and Spokane.

Summary:

We are looking for a Patient Services Receptionist that will sit out of our Kirkland, WA clinic. This will be a full time, full-benefits, 40 hours a week position. Must be available Monday- Friday 7:30am-4:00pm.

The Patient Services Receptionist plays a critical role in providing exceptional administrative support and customer service to our patients and staff. As the first point of contact for patients, the Patient Services Receptionist is responsible for creating a positive and welcoming environment, scheduling appointments, managing patient inquiries, and ensuring efficient clinic operations. The Patient Services Receptionist also collaborates with the clinic team to maintain accurate patient records and support the overall success of the clinic.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner, creating a positive first impression.
• Schedule appointments, manage patient check-ins and check-outs, and maintain accurate appointment calendars.
• Answer phone calls, emails, and inquiries from patients, providing accurate information and excellent customer service.
• Maintain patient records, update patient information in the electronic health record (EHR) system, and ensure data accuracy and confidentiality.
• Verify patient insurance coverage and collect and process payments for services rendered.
• Ensure rooms are cleaned for the next patient.
• Room male patients to conduct semen analysis.
• Collaborate with clinic staff, including physicians, nurses, and other support staff, to coordinate patient care and ensure smooth clinic operations.
• Manage patient paperwork, including consent forms, medical history forms, and other necessary documents.
• Maintain the cleanliness and organization of the reception area and front desk.
• Provide support in handling emergencies and urgent situations, following clinic protocols.
• Keep abreast of clinic policies, procedures, and guidelines, and participate in training and professional development opportunities.

Requirements:

• High school diploma or equivalent; additional education or certification in medical office administration is a plus.
• Proven experience as a medical receptionist or in a similar customer service role, preferably in a healthcare setting.
• Knowledge of medical terminology, fertility clinic operations, and EHR systems.
• Excellent communication skills, both written and verbal, with the ability to communicate with diverse populations in a compassionate and professional manner.
• Strong organizational skills with attention to detail and ability to multitask in a fast-paced environment.
• Ability to maintain patient confidentiality and comply with all applicable laws and regulations.
• Proficiency in using computer software, including MS Office and EHR systems.
• Ability to work independently as well as part of a team, with a positive and proactive attitude.

Benefits:

• Competitive compensation and comprehensive benefits package, including healthcare, dental, life, and vision plans
• Financial wellness options, such as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD) coverage
• Basic Life and Accidental Death and Dismemberment (AD&D) insurance
• Generous paid time off (PTO) policy
• Paid holidays
• 401k match program

Diversity & Inclusivity:

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

Job Type: Full-time

Pay: $21.00 - $32.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Ob/Gyn
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person