TMS Technician

SeattleNTC is hiring for both SEATTLE and BELLEVUE locations!

Job purpose

The TMS Technician/Medical Assistant provides excellent direct patient care through careful administration of TMS and Esketamine

treatments. Monitors patients’ medical symptoms and medications while fielding patient

questions or concerns. Completes clear and accurate charting and documentation, providing

professional communication with patient’s care team. Assists in other patient care tasks such as,

but not limited to, scheduling, updating patient records, and fielding medication refill requests.

Duties and responsibilities

Patient Care:

 Welcomes patients to clinic, creates a therapeutic and compassionate environment

 Fields and troubleshoots patient concerns and questions, escalating questions or safety

concerns to supervisor or patient’s provider(s) as needed and when appropriate

 Performs chart review, reading progress notes and accurately implementing treatment

plans including, but not limited to, changes in TMS protocols or Esketamine doses

 Establishes and maintains professional boundaries with patients, asking for back up or

assistance from supervisor(s) or patient’s provider(s) as needed and when appropriate

 Monitors patient’s medical symptoms and medications during treatment appointments,

alerting and coordinating with provider(s) in case of questions or worsening of symptoms

TMS Treatments:

 Administers TMS treatments carefully, properly manipulating TMS arm, ensuring

accurate placement of TMS coil and administration of prescribed treatment parameters

 Proficient in operating TMS machine and reading TMS protocols, correctly entering

prescribed protocols into machine for treatment

 Adequately sets up for and assists in MT procedures, correctly taking measurements and

marking patient’s TMS cap

 Performs MT rechecks accurately and timely as needed or as requested by provider

Esketamine Treatments:

 Carefully and accurately takes patients vitals and assists patients in self administration of

Esketamine, documenting time of vitals and administrations of doses

 Monitors patient’s medical symptoms (i.e., blood pressure) and side effects (i.e., nausea,

sedation, dissociation) during observation period, alerting and communicating with clinic

warm body provider as needed

 Completes REMS enrollment forms and online patient monitoring forms timely and

accurately

 Updates medication and inventory logs timely and accurately, communicating with team

members as needed in the event of low drug inventory

Charting and Documentation:

 Charts for all TMS or Esketamine treatments in Athena and in patient excel logs

 Assists patient in completing proper treatment consent and insurance forms, scanning

and uploading to patient’s Athena chart

 Writes notes and documentation in patients chart that are clear, concise and accurate,

using correct vocabulary, spelling, and grammar

Patient Care Coordination Tasks:

 Checks patients in before appointments and assists in maintaining their schedule,

reminds them of future appointments and helps with rescheduling as needed

 Proficient in scheduling tasks such as, but not limited to, scheduling TMS treatment

courses, Esketamine treatments, and follow up office visits per clinic protocols

 Monitors patient’s insurance authorizations, alerting PCCs when more authorizations or

authorization extensions are needed, ensuring all treatments are authorized

 Completes patient medication refills accurately and timely, following up as needed

 Fields outside records and updates patient charts appropriately, uploading, routing, and

communicating in Athena as needed

 Fields patient emails and voicemails, completing tasks or coordinating with PCCs as

needed or as requested

 Assists with other patient care tasks as needed or as requested by PCCs or supervisors

 Proficient in navigating Athena charts, schedules, in basket, and channels of

communication, completing tasks and responding to messages timely and appropriately

Office Cleanliness and Organization:

 Maintains a clean and safe work environment, assisting in clinic cleaning and

organization tasks as needed or as requested by supervisors

 Cleans and maintains TMS and Esketamine equipment and treatments rooms per

protocols and as needed

 Monitors clinic supplies and inventory, updates supply list, troubleshoots equipment

malfunctions, alerting supervisors as needed

Communication with Team and Supervisors:

 Provides clear, accurate, and concise verbal and written communication with team

members and providers regarding patient questions or safety concerns

 Relates and works well with team members and supervisors, asking for help and offering

help as needed while maintaining a positive attitude

 Performs duties timely, following up on messages, threads of communication, and tasks

appropriately

 Attends scheduled meeting including, but not limited to, weekly staff meeting and

training sessions, reading meeting summaries and staying up to date on workflows

 Properly follows clinic protocols for requesting PTO, calling out, or swapping shifts

Company Policies and Protocols:

 Remains up to date on and follows all company policies and protocols

 Attends work each day unless preapproved leave, arriving on time and using lunch and

breaks appropriately and for the expected amount of time

 Keeps an open mind and shows willingness to learn new methods, procedures, and

techniques

Qualifications:

 Available to work full-time Monday – Friday between clinic hours of 7am – 5pm

 A high school diploma or equivalent

 Willingness to adapt to changing circumstances while maintaining a positive attitude

 Excellent customer service and/or patient care skills

 Strong organizational and time management skills including punctuality, attention to

detail, and problem-solving skills

 Exceptional interpersonal skills and experienced with working as part of a team

 Strong written and verbal communication skills

 Warmth, compassion, and comfort working with patients with mental illness such as

depression, anxiety, and OCD

Preferred qualifications:

 Medical assistant or bachelor’s degree preferred

 Experience navigating, scheduling, and documenting in an EMR, preferably Athena

 Proficient with Microsoft Office (Word, Excel), Microsoft Teams, and Outlook

 1 years of patient care experience

 Knowledge and understanding of mental illness such as depression, anxiety, and OCD

Working conditions:

Clinic hours vary, but are typically Monday through Friday, 7am until 5pm. Hours are subject to

change and this position may require changing shifts on short notice in the event of call outs.

Physical requirements

The TMS Technician job includes repetitive tasks (i.e., placing the TMS coil), holding TMS coil

(6.4lbs) during MT rechecks, standing regularly in order to assist patients, and occasionally

needing to lift 30-40lbs.