Central Services Manager

We offer competitive salaries, great benefits, and work that matters to our community.
 
The Organization: The Seattle Housing Authority (SHA) is a mission-driven leader in affordable housing, headquartered on Elliot Ave West with sweeping views of Elliot Bay and the Puget Sound. With additional field offices across Seattle, we are committed to expanding housing opportunities, strengthening communities, and supporting a workplace where people grow and thrive.

The position: We are looking for a central services manager to join our team! This role is perfect for someone who can oversee operations for the central services and housing service center teams. 

The Location: 101 Elliot Ave W, Seattle, WA 98109

The ideal candidate will have:

• Bachelor’s degree in business administration, management, public administration, operations management, or a related field
  1. May substitute an additional four years of relevant work experience 
• Four years of related experience in office management, human services delivery, or a related field
  1. Supervisory experience is preferred
• Valid Washington state driver’s license with a fully insurable driving record

What will you do?

1. Administer and oversee central services functions, including management of files, mail, office equipment, office operations, and inventory planning
2. Manage the day-to-day operations of the housing service center, including front desk services, mail services, and call center operations
3. Provide daily supervision, coaching, training, and performance evaluation of assigned staff
4. Recruit, screen, hire, and onboard new staff in coordination with human resources
5. Gather and analyze data on customer service quality and effectiveness. Provide feedback to department leadership and make recommendations for service improvements
6. Prepare and monitor the central service budget and oversee all equipment and office supply needs
7. Ensure timely and accurate pick-up and delivery of SHA mail
8. Identify and reduce access barriers for individuals with disabilities and limited English proficiency. Provide guidance to staff on delivering reasonable accommodation 
9. Engage staff in developing, implementing, and continuously improving customer service and assistance delivery

For additional information on the job, please see the full job description.

How to Apply: To apply, complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.

Application Tips:

1. Update the Work Experience and Education sections with your most current information. Note: SHA does not accept external attachments, such as resumes or cover letters.
2. Complete the Agency-Wide questions. Even if you have applied to SHA before, please review and update your responses.
3. Respond to any Supplemental Questions, if applicable.

Why Should You Apply?

• Our Culture: SHA offers a supportive, energetic workplace where collaboration and growth thrive. Our talented team has helped make us a nationally recognized leader in affordable housing and community development. 
• Competitive Salary
• Comprehensive Benefits
  1. Medical, dental, and vision insurance
  2. Public Employees’ Retirement System (PERS)
  3. Generous paid leave and holidays
• Work-Life Balance
  1. Reasonable hours
  2. Opportunity for part-time remote work
• Professional Development
  1. On-the-job training and growth opportunities 
      
      

Our Commitment to Equity

SHA values your unique background and perspective – we encourage you to apply even if you do not meet every listed qualification. Learn more in our diversity and application equity statement.
 

Salary : $45 - $68