Social Media Manager

ABOUT THE ROLE Responsible for developing and executing a strategic social media plan that drives awareness, interest, and engagement around the museum’s brand and its activities focused on ensuring a dynamic and inclusive digital presence. Lead content planning, manage day-to-day operations across all channels and maintain an active community presence.FLSA Status: FT, Non-ExemptReports To: Director of Public Relations and Strategic PartnershipsCompensation: $35.17 - $37.02 per hourWork Location: SAM Downtown Responsibilities will include the following, but are not limited to: Social Media:Bringing the brand to life across its social platforms, growing digital audiences, and engaging the community through creative and impactful storytellingDevelop and execute a strategic social media plan that drives awareness, interest, and engagement around the museum’s brand and its activities across digital and social platforms including Facebook, Instagram, LinkedIn, TikTok, YouTube and others as it aligns with campaign objectivesEnsure a dynamic and inclusive digital presenceLead content planning, manage day-to-day operations across all channels and maintain an active community presenceTrack and analyze social media trends, algorithm shifts, and cultural conversations to ensure the museum maintains a visible, relevant presence across key platformsContinuously research platform innovations and trending topics to identify timely opportunities for SAM to participate in or lead high-impact cultural conversations onlineLeverage data and audience insights to optimize content strategy and make recommendations for emerging platforms or tacticsManage the day-to-day operations of social media accounts, ensure content is engaging, accurate, up-to-date, and aligned with brand voice and messagingProduce regular reports on social media performance, providing insights and data-driven recommendations to inform marketing strategyCollaborate with internal teams, including curatorial, education, development, and visitor experience, to ideate engaging, on-brand content including text, animation, images, video, etc.Provide real-time social media coverage for museum activities, including exhibition openings, and community programs Monitor social media activity and lead social channel community management which involves responding thoughtfully to comments, inquiries, and conversations to foster engagement and community-buildingOversee content production and asset managementEnsure consistent application of brand guidelines across all digital content, maintaining brand tone, voice, and visual identityDepartmental Duties:Work with the Communications team to manage social media-related public relations, including responding to sensitive issues and crisis communicationWork with Partnerships & Comms Associate to maximize relationships with influencers, artists, and community partners to expand SAM’s reach and engagementOwn the social media content calendar, working across MarCom team and external departments to plan and schedule content Stay informed on industry best practices and trends, platform and algorithm updates, and new technologies to keep social media strategy effective and innovative, providing insights and recommendations to evolve digital approachSupport team to develop, implement, and monitor systems, procedures, and cross-departmental processes to ensure smooth operation of the departmentProvide day-to-day support to create an efficient and collaborative working environmentShare social media intelligence and collaborate across the museum on programs and strategic initiatives to maximize visitor engagement and revenueOther Duties:Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work WE ARE LOOKING FORRequired Qualifications Five years of experience in social media community management and social strategy or related experience in digital marketing with a focus on social channelsStrong understanding of social media best practices, content trends, and platform algorithms Experience in community management, audience engagement, and brand storytellingAbility to leverage social media metrics and data to strategically shape effortsTalent for visual storytelling and digital innovationProven ability to analyze data, and drive results-oriented decision-makingDemonstrated ability to establish and maintain effective relationships with Board members, donors, executives, management, employees, and the publicAbility to exercise sound, timely judgementProfessional verbal and written communication, with an ability to tailor communications according to audienceManagement and supervisory skills; ability to motivate teams and simultaneously manage several projectsSuccessfully assess priorities and work well with deadlines, strong time management, problem solving, and analytical skillsExercise discretion in maintaining confidentiality of sensitive information Proficiency in Microsoft Office Suite, Zoom, Asana, Slack and internet-based researchProficiency with Canva, Adobe Creative Suite, and Sprout Social, Ability to pass and maintain security background check clearancePreferred Qualifications Bachelor’s degree in marketing, digital media, or related fieldExperience in a museum or arts and culture sectorBENEFITSBenefits include a fully employer paid HMP medical plan or an employee contribution PPO plan, dental, vision, and basic life insurance/LTD/AD&D, Flexible Spending Account, Short Term Disability, Supplemental Dental Insurance and participation in SAM’s 403b retirement plan.Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation and provides an employer match program. Historically, this contribution has been made annually.Additional benefits include paid time off for vacation, PSST, bereavement leave, and jury duty, 11 scheduled holidays, 1 paid floating holiday, a subsidized unlimited Orca card, onsite fitness facility, and an EAP. FT Staff also receive a Patron level membership to SAM, a Tier III membership to the American Alliance of Museums and discounts to museum shop and programming.ABOUT SAMSeattle Art Museum’s vision is to be the museum for all of Seattle—a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community.  To create a welcoming community where people find inspiration and discover our common humanity through exceptional art and dynamic, engaging programs. Art is always at the start and heart of what we do. Collecting, conserving, and displaying extraordinary works of art is the governing motivation of our museum. So too is fostering a vigorous exchange of ideas while cultivating connection with the broad array of communities we serve. As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three-site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers. WORK SCHEDULEThis role is typically scheduled to work standard business hours Monday - Friday. However, the needs of this role requires a willingness to work a flexible schedule as directed by your supervisor in support of the department or organization. Please connect with your Recruiter or Manager for more information about SAM’s current hybrid work policy and expectations. SAM’s hybrid work policy is subject to change.WORK CONDITIONS  Exposure: Work areas are primarily inside, in a climate-controlled environment with light background noise.Stationary Work:  Approximately 80% of time is spent stationary while working at a desk. Balance of time (approximately 20%) is spent moving around the work area. Communication:  Clear and effective verbal and written communication in English with trustees, the public, and co-workers is necessary. Vision:  Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.  Office Work:  Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary. ACCOMODATIONIf you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org.The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position.  If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org.  For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.------------------------------------------------Celebrating difference. At Seattle Art Museum, our members, visitors, and local community come from all walks of life, and so do our employees, volunteers, and interns. The plurality of our identities and experiences strengthens our mission: connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural contexts and lived experiences, and as such, our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements, and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace, because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination, it’s ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace, we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we celebrate difference.SAM is an equal opportunity employer. We are an equal opportunity employer, and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, sensory, physical, or mental disability, genetic information, military or veteran status, gender identity or expression, sexual orientation, citizenship or immigration status, or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of the role. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.We encourage you to apply. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we include, celebrate and embrace difference. We encourage you to submit an application, even if your experience doesn’t feel like a 100% match with the position. We know applying for a job can be intimidating, and research tells us that womxn and folks of color are less likely to apply if they don't see themselves meeting or exceeding every single qualification listed. We encourage you to apply, even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others.Requirements for employment. In order to be employed by the Seattle Art Museum, you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check. Want to learn more? If you haven't already, check out our Careers page for more on working at SAM. Though we'd love to be able to reply to every question that crosses our desk, due to the high volume of applications we receive, our HR team is unfortunately unable to offer a response to inquiries requesting search status updates, inquiries about hiring timeline, or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role, our Recruiter or the Hiring Manager will reach out directly to schedule an interview. Thanks for your understanding!Powered by JazzHRXuBSNnDph8

Salary : $35 - $37