What are the responsibilities and job description for the Event Security Officer - Part Time position at Seattle Art Museum?
ABOUT THE ROLE
Provide customer service and security by implementing security policies and procedures related to the protection of the collection, the facilities, staff, and visitors by in-person monitoring of museum activities, including programming, fundraising events, and venue experiences across all sites.
FSLA STATUS: Full Time, Non-Exempt
REPORTS TO: Security Supervisor
COMPENSATION: $25.14/hour
Responsibilities will include the following, but are not limited to:
Essential Functions
- Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic
corridors, and queues by continuously patrolling or posting these areas as assigned - Observe on-display collection for changes or inappropriate touches of any kind, reporting all
incidents to Security Supervisor - Regulate and control access to private spaces
- Report any building conditions requiring attention to Security Supervisor
- Collaborate with Visitor Experience, Membership, Volunteers, and Venue Experience to enhance
and support visitor experience - Ensure patrons and vendors are following policies and procedure
- Maintain working knowledge of current policies, procedures, guidelines, processes, and systems
to ensure the safety and security of museum facilities, the collection, staff, and visitors - Report incidents, notable events, and respond to calls for emergency assistance
- Complete written incident reports (IRs) detailing incidents, art touches, damage, and building
and facilities maintenance issues along with necessary documentation, report in an accurate and
timely manner - Ensure non-museum workers stay within designated areas and provide access through locked
doors - Proactively prevent escalation, and work to de-escalate whenever possible
- Provide superior customer service, creating a welcoming, inclusive and accessible environment
for all - Exhibit sensitivity to all visitors, including first-time museum goers, non-native English speakers,
and visitors of various ages and backgrounds
Safety and Emergency Planning
- Participate in training programs for emergency situations, such as and earthquake evacuation,
active shooter preparedness - Assist Security Supervisors and others in emergency response situations Participate in regular emergency drills, First Aid/CPR/AED training, and de-escalation training
Other Duties
- Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer
service—creating positive, meaningful experiences for all visitors, every time - Participate in institutional learning opportunities to grow our collective understanding and
integration of antiracism, cultural competency, and equity values into SAM’s work
WE ARE LOOKING FOR
Required Qualifications
- High school diploma or equivalent combination of education and experience
- Reliable attendance and punctuality
- Orientation towards customer service
- Ability to utilize, operate, and monitor a radio
- Strong observation skills, ability to remain alert and attentive
- Prepare clear, detailed, and accurate written reports
- Ability to remain calm and clear-headed in stressful situations and help resolve complaints and
incidents in a respectful, diplomatic, and consistent manner - Ability to work in potentially crowded and noisy environments
- Ability to use independent judgment and discretion to make immediate decisions related to
enforcement of regulations by carrying out established policies and procedures for the security
and safety of people, the collection, and the facility in a calm, professional, and tactful manner - Adherence to policies and procedures outlined in Collective Bargaining Agreement
- Represent the museum with a high level of integrity and professionalism
- Professional verbal and written communication, with an ability to tailor communications
according to audience - Ability to build positive working relationships with colleagues and the general public
- Exercise discretion in maintaining confidentiality of sensitive information
- Basic computer literacy
- Ability to pass and maintain security background check clearance
Preferred Qualifications
- One year experience protective, safety, and/or security work for an organization or security provider
- Experience as a member of a security team in an arts or cultural environment with significant public access and substantial physical assets
- Emergency planning and training experience
- Experience in a museum setting
ABOUT SAM
Seattle Art Museum’s vision is to be the museum for all of Seattle—a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. To create a welcoming community where people find inspiration and discover our common humanity through exceptional art and dynamic, engaging programs. Art is always at the start and heart of what we do. Collecting, conserving, and displaying extraordinary works of art is the governing motivation of our museum. So too is fostering a vigorous exchange of ideas while cultivating connection with the broad array of communities we serve. As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three-site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers.
WORK SCHEDULE
Due to varying event demand, hours will fluctuate from week to week. Must be available evenings and weekends. Some holiday work may be required. Scheduling is typically 10 – 18 hours per week.
WORK CONDITIONS
Exposure: Work areas are primarily inside, in a climate-controlled environment with moderate background noise. Workspaces may include outdoor areas. May have contact with hostile or abusive members of the public. Work during events may have higher noise levels.
Stationary Work: Approximately 5% of time is spent stationary while working at a desk. Balance of time (approximately 95%) is spent moving around the work area. Extended periods of standing will be required. Must be able to ascend/descend stairs in high-rise building.
Communication: Clear and effective verbal and written communication in English with the public and co-workers is necessary.
Vision: Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
Office Work: Ability to effectively and regularly operate a computer, keyboard, telephone, and radio.
ACCOMODATION
If you need assistance applying for a role due to a disability or additional need, please let us know at hr@seattleartmuseum.org.
The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.
Salary : $25