What are the responsibilities and job description for the Sales Performance Manager position at SeaTown Electric Plumbing Heating & Air?
Position Overview
Seatown Electric, Plumbing, Heating, and Air is seeking a results-driven Sales Performance Manager to lead our Residential sales team. This role is responsible for driving revenue growth, developing high-performing sales professionals, and ensuring a consistent, ethical, and customer-focused sales experience. The ideal candidate is a hands-on leader who excels at coaching, accountability, and data-driven decision-making.
Key Responsibilities
Pay Range: $150,000 USD - $180,000 USD
About Seatown
Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Seatown Electric, Plumbing, Heating, and Air is seeking a results-driven Sales Performance Manager to lead our Residential sales team. This role is responsible for driving revenue growth, developing high-performing sales professionals, and ensuring a consistent, ethical, and customer-focused sales experience. The ideal candidate is a hands-on leader who excels at coaching, accountability, and data-driven decision-making.
Key Responsibilities
- Lead, coach, and motivate the residential sales team to achieve and exceed revenue goals
- Develop, implement, and refine sales strategies to support service and replacement growth
- Review and update sales plans annually to align with company objectives
- Monitor and improve key performance metrics such as close rate, average ticket, and customer satisfaction
- Build and maintain strong customer relationships to drive trust, referrals, and repeat business
- Train, develop, and mentor sales team members through structured onboarding, coaching, and field training
- Conduct ride-alongs, performance reviews, and ongoing skill development
- Analyze market trends, competitor activity, and sales data to identify new opportunities
- Prepare and present sales performance reports to leadership
- Collaborate closely with the General Manager, Marketing, Operations, and Service teams to ensure a seamless customer experience
- Minimum of 5 years of sales experience
- At least 2 years in a sales leadership or management role
- A Proven track record in business- to- consumer (B2C) sales
- Strong coaching and leadership skills
- Extensive experience with one-calling closing environments
- The ability to train and develop sales professionals in communication, objection handling, and closing techniques
- A history of driving revenue growth through coaching, process improvement, and sales development
- Experience building accountability and creating a high-performance sales culture
- Proficiency with CRM systems and Microsoft Office Suite
- Ongoing opportunities for professional growth and advancement.
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Generous vacation, holidays, and sick leave.
- A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
Pay Range: $150,000 USD - $180,000 USD
About Seatown
Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Privacy Policy
Salary : $150,000