Customer Service Representative

For over 50 years Seatex has been an industry leader in providing turn-key chemical blending, toll manufacturing, and private label packaging services.  Seatex operates four manufacturing plants.  The facility occupies over 500,000 sq. ft. and sits on 58 acres in Rosenberg, Pasadena and El Campo, TX.   All facilities are ISO 9001:2015 certified and registered with FDA, GMP, NSF and UL.

At Seatex, we truly feel it is our employees that make the difference.  We strive to maintain a positive, safe, and supportive work environment.  We offer a team-oriented environment, full benefits, 401(k), and a true open-door policy.

Customer Service Representative - Administrator

The Customer Service Representative/Account Executive is responsible for being the main point of contact for key clients by assisting with inquiries, troubleshooting, and administrative duties.   

Responsibilities:

·         Responsible for ensuring the ordering, production, shipping, and billing are administered and monitored for assigned clients

·         Point of contact for client questions and order status

·         Manage and execute transactions within ERP system

·        Generate various reports as needed

·         Work with production to schedule blending or packaging projects

·         Ensure materials are available for production

·         Communicate concerns with clients and sales team

·         Answer phones/Greet guests/Provide Administrative Support to Customer Team

·         Additional duties as necessary

Qualifications:

·         3 years CSR experience within production, manufacturing, chemical, or logistics environment

·         Must be efficient in MS Office suite

·         Experience with ERP program/ SAP experience a PLUS

·         Able to maintain professional demeanor while managing challenging or emotional customer situations

·         Excellent communication skills - Responds promptly to customer needs

·         Efficient in math and problem solving

·         Exhibits sound and accurate judgment

·         Ability to include appropriate people on decision-making process

·         Ability to make timely decisions

·         Ability to speak and write English clearly and effectively

·         Available to work 8:00–5:00, Mon.-Fri.

Applicants should be able to provide proof of eligibility to work within the U.S. without sponsorship.

Seatex is an Equal Opportunity Employer