What are the responsibilities and job description for the Customer & Associate Relations Manager position at Seasons Kosher Supermarket?
Company Overview
Seasons Supermarkets is one of the largest kosher supermarket chains in the nation. At present, there are eight Seasons locations across the Tri-State area with plans to expand. Seasons offers its customers a full-service kosher shopping experience where everyone, including its highly dedicated associates, is treated like family.
We are seeking a dedicated and experienced Customer & Associate Relations Manager to join our team. This position plays a key role in fostering a positive environment for both customers and employees by promoting respect, engagement, and open communication. The ideal candidate will be professional, approachable, and solution-driven with a passion for people and service excellence.
Responsibilities include but are not limited to:
Seasons Supermarkets is one of the largest kosher supermarket chains in the nation. At present, there are eight Seasons locations across the Tri-State area with plans to expand. Seasons offers its customers a full-service kosher shopping experience where everyone, including its highly dedicated associates, is treated like family.
We are seeking a dedicated and experienced Customer & Associate Relations Manager to join our team. This position plays a key role in fostering a positive environment for both customers and employees by promoting respect, engagement, and open communication. The ideal candidate will be professional, approachable, and solution-driven with a passion for people and service excellence.
Responsibilities include but are not limited to:
- Serve as the main point of contact for escalated customer and associate concerns, ensuring timely and professional resolutions
- Promote a positive work environment by encouraging teamwork, respect, and open communication among associates and management
- Assist department managers with employee relations matters such as performance discussions, coaching, and corrective actions
- Investigate employee and customer complaints, document findings, and make recommendations for appropriate outcomes
- Monitor customer feedback trends to identify areas of improvement and develop strategies for enhancing the shopping experience
- Partner with the HR Department and store leadership to ensure compliance with company policies and employment regulations
- Support employee engagement initiatives, including recognition programs, communication updates, and training efforts
- Prepare reports summarizing trends in employee relations and customer feedback for management review
- Assist in planning and implementing programs that promote a culture of professionalism, accountability, and service excellence
- Uphold company values and ensure that both customers and associates are treated with fairness, respect, and care
- At least 5 years of experience in Food / Retail Industry, Human Resources, Employee Relations, or Customer Service Management
- Strong interpersonal and communication skills with the ability to build trust and resolve conflicts effectively
- Excellent problem-solving abilities and sound judgment in handling sensitive issues
- Ability to maintain confidentiality and act with professionalism at all times
- A genuine commitment to delivering excellent customer and associate experiences
- Strong organizational skills and attention to detail
- Experience in a retail, grocery, or hospitality environment preferred
- Proficiency in Microsoft Office Suite and familiarity with HR or customer service systems
- Health Insurance
- Dental & Vision Insurance
- Paid Time Off (PTO)
- Free 100K Life and AD&D Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Flexible Spending Accounts (FSAs)
- Supplemental Insurance
Salary : $70,000 - $75,000