Dental Insurance & Treatment Coordinator

Seaside Family Dental – North Kingstown, RI

Job Type: Full-Time
Experience Level: Experienced
Pay: Competitive, based on experience

About Seaside Family Dental

Seaside Family Dental is a patient-focused dental practice committed to providing high-quality dental care in a welcoming, comfortable, and professional environment. We are looking for a knowledgeable, organized, and friendly Dental Insurance & Treatment Coordinator to join our team.

Position Overview

We are seeking an experienced dental professional who understands dental insurance and is comfortable helping patients navigate their benefits and treatment costs. The ideal candidate will have a strong understanding of dental insurance verification, claim processing, treatment estimates, and financial coordination.

We are looking for someone who can work independently, pay close attention to detail, communicate effectively with insurance companies, and help patients understand their recommended treatment and financial responsibilities.

Experience in a dental office is strongly preferred. Candidates must have a working knowledge of dental insurance, although we are willing to train the right person on our office's specific procedures and software.

Key Responsibilities

Dental Insurance & Billing

• Verify dental insurance eligibility and benefits before patient appointments.
• Review insurance breakdowns, deductibles, annual maximums, waiting periods, frequency limitations, and exclusions.
• Prepare accurate treatment estimates and explain estimated insurance coverage and patient portions.
• Submit dental insurance claims and follow up on outstanding, delayed, or unpaid claims.
• Review Explanation of Benefits (EOBs) and investigate discrepancies between estimated and actual insurance payments.
• Assist with claim denials, corrected claims, appeals, and requests for additional documentation.
• Maintain accurate insurance information and patient account records.
• Communicate with insurance representatives to resolve coverage and claim-related questions.

Treatment Coordination

• Present treatment plans and explain recommended procedures and estimated costs to patients.
• Help patients understand insurance benefits and their expected out-of-pocket expenses.
• Discuss available payment options and help patients make informed decisions about their dental care.
• Follow up with patients who have outstanding treatment plans.
• Coordinate appointments according to treatment priorities and patient needs.

Front Office Support

• Assist with scheduling, appointment confirmations, and patient check-in and check-out as needed.
• Answer phone calls and respond to patient inquiries professionally.
• Collect patient payments and maintain accurate account balances.
• Communicate effectively with the doctor, clinical team, and administrative staff.
• Protect patient confidentiality and follow office policies.

Qualifications

• Previous dental office experience is strongly preferred.
• Working knowledge of dental insurance verification, benefit breakdowns, claims processing, and EOBs.
• Familiarity with dental terminology and common CDT procedure codes.
• Ability to prepare treatment estimates and explain insurance coverage accurately.
• Strong communication, customer service, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Comfortable using computers and learning dental practice management software.
• Ability to multitask, prioritize responsibilities, and work independently.
• Professional, dependable, friendly, and patient-focused attitude.

Candidates with dental insurance or treatment coordination experience are encouraged to apply. Experience with our specific software is not required, and we are willing to train the right candidate on our office systems.

What We Offer

• A friendly and supportive team environment.
• Competitive compensation based on experience and qualifications.
• Opportunities to develop your skills and grow professionally.
• A positive workplace focused on quality patient care.

How to Apply

If you have dental insurance knowledge, enjoy helping patients understand their treatment options, and take pride in keeping a dental office organized and running smoothly, we would love to hear from you!

Please submit your resume through Indeed and highlight your experience with dental insurance verification, claims, EOBs, and treatment coordination.

We look forward to welcoming the right candidate to the Seaside Family Dental team!

Pay: $26.49 - $31.90 per hour

Expected hours: 21.0 – 32.0 per week

Work Location: In person

Salary : $26 - $32