What are the responsibilities and job description for the Guest Service Representative position at Seaside Amelia Inn?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team part-time at Seaside Amelia Inn on beautiful Amelia Island, FL. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their stay. You will handle reservations, provide information about the hotel and its amenities, and assist with any guest inquiries or concerns. The ideal candidate will have a minimum of one year experience as a GSR and possess strong customer service skills and have a passion for hospitality.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations through phone systems and online platforms, ensuring accuracy and efficiency.
- Provide information about hotel services, local attractions, and dining options to enhance the guest experience.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Conduct night audit duties as required, balancing accounts and preparing reports for management.
- Maintain a clean and organized front desk area while adhering to all safety protocols.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Previous brand experience Marriott, Hilton, IHG is a plus.
- Strong phone etiquette skills with the ability to communicate effectively with guests.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with hospitality management or hotel management principles is beneficial.
- Experience with night audit processes is advantageous but not required.
- Proficient in using phone systems and computer software relevant to hotel operations.
- A friendly demeanor with a commitment to providing outstanding guest service at all times.
Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: From $15.00 per hour
Work Location: In person
Salary : $15