Service Technician

Who we are:

Searls Windows and Doors Inc. is a family-owned and operated premier dealer of windows, exterior doors, and skylights. We have been serving the Chicagoland area and building industry for over 40 years. Searls is a vibrant, growing business and we are looking for future team members who are humble, hungry, and smart. We have an immediate opening at our Plainfield, IL location for a Service Technician. This is a full-time position with benefits.

About this position:

We are on the search for a skilled Service Technician who can qualify incoming service requests, order parts needed, service client's windows & doors, and properly complete the administrative documents for projects. This position requires someone who has window and door installation experience or a technical background with mechanical skills, has experience using computer software systems, and is highly organized. If you possess these skills, we would love to meet you.

What we offer:

In addition to our incredible team, there are a lot of reasons to work with us.

• Competitive wage
• Full benefits package including medical, dental, and Simple IRA
• Laptop provided
• Cell phone provided
• Mileage reimbursement for use of personal vehicle if needed
• Training programs and career development opportunities
• A fun work environment with dedicated hard working team members

Skills & qualifications:

• At least 5 years of experience working in the building industry, preferably with windows and doors specifically
• Valid driver’s license and clean driving history
• Reliable car to get to and from work
• Excellent communication skills, both written and verbal
• Ability to provide top level customer service while always being professional
• Knowledgeable of computer programs and software (Excel, Outlook, etc.)
• Highly organized and detail orientated
• Team player
• Positive attitude
• In-depth product knowledge and willingness to learn what’s needed for the position
• Ability to diagnose and repair windows and doors
• Good tool skills

Job responsibilities include but are not limited to:

• Field incoming service requests from project managers and the general public
• Maintain complete and thorough Field Service records
• Provide timely responses to customers
• Assess the problem that the customer has and form the best plan of action
• Correctly calculate cost of job and prepare estimates
• Use vendor software to add and close jobs
• Secure parts using vendor software
• Schedule service visits with clients
• Safely drive to and from appointments
• Collect payment for pay-for service jobs
• Communicate any field service issues clearly
• Correctly mark and file paperwork so every job is logged properly
• Company vehicle provided or reimbursement for personal vehicle
• Assist with warehouse duties when needed
• Assist with building improvements and maintenance projects
• Communicate timely and effectively with everyone in the company
• Dress professionally
• Represent the company in a way that builds customer retention and satisfies building owners

Location: Plainfield, IL (office location) and servicing the Chicagoland area

Hours: 7:00a start time

Salary: $25-35/hr with opportunity for additional earnings

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• building industry: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $25 - $35