Customer Support Coordinator

Employment Type: Contract (20 weeks)

About the Role

We are seeking a Support Center Coordinator to join our team and serve as a key point of contact for customers and internal partners. This position is responsible for providing timely, professional support, coordinating requests, maintaining accurate information, and helping ensure a positive customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced environment where priorities can shift throughout the day.

Key Responsibilities

• Serve as a primary point of contact for customer and support-related inquiries.
• Respond to questions and requests through phone, email, and other communication channels.
• Coordinate and track customer requests through resolution.
• Maintain accurate records, documentation, and customer information.
• Work closely with internal teams to research and resolve issues.
• Follow established processes and procedures while identifying opportunities for improved efficiency.
• Escalate complex issues when appropriate and ensure timely follow-up.
• Assist with administrative and operational tasks that support the overall team.
• Provide professional, timely, and solutions-oriented customer service.

Qualifications

• Previous experience in customer service, customer support, coordination, administration, or a similar role.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Comfortable working with computer systems and learning new software.
• Ability to work independently while also collaborating effectively with a team.