What are the responsibilities and job description for the Senior Project Manager position at Search Services?
Our Client is an innovative and rapidly growing software company headquartered in Houston, Texas. As customer demand continues to expand, the organization is investing in experienced leadership to help scale implementation excellence, strengthen customer relationships, and drive successful project delivery across the business.
ABOUT THE ROLE
Are you a seasoned Project Manager who thrives on leading high-impact software implementations while mentoring others and improving delivery operations?
Our Client is seeking a Senior Project Manager to lead its most strategic and complex customer implementations from kickoff through go-live. This is a highly visible role that offers the opportunity to work directly with executive stakeholders, influence organizational processes, and help shape the future of project delivery within a growing technology company
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In addition to managing critical customer engagements, you will serve as a mentor and trusted advisor to fellow Project Managers, helping elevate project execution standards and support company-wide growth
WHAT YOU'LL DO
- Lead the company’s large software implementation projects
- Serve as the primary point of contact for executive stakeholders and customer leadership teams
- Develop and manage project plans, timelines, budgets, resource requirements, and communication strategies
- Identify project risks, dependencies, and obstacles while proactively driving resolution plans
- Manage project scope, change requests, and stakeholder expectations throughout the implementation lifecycle
- Drive accountability across customer and internal teams to ensure successful project outcomes
- Mentor and support Project Managers across the organization
- Provide guidance on project planning, issue resolution, customer escalations, and cross-functional coordination
- Partner closely with Product, Development, Quality Assurance, Customer Success, and Support team
- Coordinate resources and priorities across multiple concurrent implementations
- Help improve project management standards, implementation methodologies, and delivery best practices
- Contribute to process improvements that enhance customer onboarding, implementation efficiency, and operational scalability
- Support leadership with implementation forecasting, resource planning, and strategic prioritization
WHAT YOU BRINGING
- Bachelor’s degree in Business, Information Technology, Engineering, or a related field
- Eight or more years of experience leading software, SaaS, or technology implementation projects
- Experience managing complex, customer-facing software implementations
- Proven ability to mentor, coach, or provide leadership to project teams
- Strong knowledge of SaaS implementation methodologies and software delivery processes
- Experience managing multiple priorities in a fast-paced environment
- Excellent customer-facing communication, presentation, and relationship-building skills
- Experience collaborating closely with software development and product teams
- Knowledge of Agile, Waterfall, and hybrid project management methodologies
- Proficiency with Jira, Azure DevOps, Monday.com, Smartsheet, Microsoft Project, or similar tools
- Strong organizational, analytical, problem-solving, and decision-making abilities
- Self-motivated mindset with the ability to thrive in a high-growth environment
PREFERRED QUALIFICATIONS
- PMP certification
- Additional experience supporting organizational project management process improvement initiatives
LOCATION & WORK ENVIRONMENT
- Houston, Texas
- Hybrid work environment with a combination of in-office and remote work each week
- Occasional travel for customer meetings, implementation activities, and company events
WHY THIS OPPORTUNITY?
- Work directly with executive leadership and key customer stakeholders
- Lead high-visibility projects that have a direct impact on company growth and customer success
- Influence project management standards and implementation best practices
- Mentor and develop fellow Project Managers
- Join a growing software company where your contributions will help shape future delivery operations