General Manager

The Position:

The General Manager is responsible for providing functional leadership to a Class A property. S/he will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. S/he will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.

The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Key Responsibilities:

Hospitality / Leadership:

• Lead the Property Management (PM) team to provide a best in class customer-focused experience throughout the property
• Develop and manage customer relationships including executive relations, lease renewals, hospitality, and traditional operations management
• Understand customer business needs and leverage our platform to solve their real estate challenges
• Oversee account management for prospective customers (asset space deliverables, review lease proposals, buildouts and space tours)
• Development and implementation of unique ZO. event programming with a focus on creating and maintaining a community atmosphere
• Accountable for driving overall amenity engagement
• Manage a cross-functional team to ensure all corporate objectives, policies and standards are met
• Develop team members through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations:

• Work with Asset Management to develop a comprehensive asset strategy inclusive of an annual operating budget and capital plan, and present to internal stakeholders and partners
• Oversee financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
• Source and oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
• Participate as a stakeholder in design development for construction of pre-built and landlord-built customer spaces
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects

About You:

Qualifications:

• 7 years of experience in a similar role within real estate or the hotel industry
• Bachelor’s degree required. (with a focus on hospitality or real estate preferred)
• Financial management and business operations experience required
• Prior hospitality experience preferred
• Strong Microsoft Office skill set
• Ability to travel between floors and buildings in order to effectively communicate with the team and customers

Critical Competencies for Success:

• Experience managing a multi-layered team
• Takes initiative and is proactive leader always focused on continuous improvement
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment