Senior Operations Manager

About Lawn Club

Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as “New York’s

Leisure Headquarters.” The massive 25,000 square foot venue features indoor and outdoor rentable

gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes

popular lawn games, big-screen TVs, courtside F&B service, and dedicated “Lawncierges.” Lawn Club

caters to a variety of audiences, from twenty-somethings to corporate event planners.

About The Role

We’re seeking a decisive, floor-forward Senior Operations Manager to operate as head of FOH. This role

owns the end-to-end guest experience, drives daily operational excellence, and leads the FOH

management team. The Senior Ops Manager ensures the brand is executed consistently, service standards are upheld,

and operational priorities set by the company are delivered without fail.

This individual is being intentionally developed for future GM readiness. That means taking ownership of

labor strategy, core operating KPIs, FOH leadership performance, guest satisfaction outcomes, and cross departmental operational alignment. The AGM leads from the floor, elevates service standards, and

reinforces a culture of accountability, professionalism, and hospitality. They are expected to think

strategically, act with urgency, and deliver operational consistency across Lawn Club.

THE IMPACT YOU’LL MAKE | ESSENTIAL RESPONSIBILITIES

• Oversee all aspects of daily FOH operations, including opening and closing procedures, cash
  
  

handling, and end-of-day reporting.

• Maintain strong communication with the Events Sales Team and other departments to ensure
  
  

success in an environment with a high volume of events.

• Lead the floor during peak periods, ensuring service choreography, guest flow, and team
  
  

performance are tightly managed.

• Own the FOH guest experience; anticipate and resolve guest issues with authority, urgency, and
  
  

consistency, coach leaders on escalation protocols

• Ensure compliance with all SOPs and health & safety standards (including DOH guidelines).
• Develop and own FOH service standards, staffing models, and operational plans to ensure
  
  

seamless, high-quality execution across all service periods and events.

• Create and maintain systems for scheduling, labor management, and event execution to optimize
  
  

efficiency and labor costs.

• Lead, coach, and hold FOH managers and supervisors accountable for performance,
  
  

professionalism, and delivering consistent service quality.

• Create operational plans and event execution strategy
• Operate as the primary FOH partner for Events, Culinary, Beverage, and Sales teams to ensure
  
  

alignment on execution, service flow, and guest experience.

• Coordinate staffing, equipment, A/V needs, and vendor deliveries.
• Assist in the hiring, training, and ongoing development of FOH staff in collaboration with the
  
  

leadership team.

• Delegate responsibilities and create a service-focused work culture that promotes retention and
  
  

performance.

• Champion exceptional hospitality by actively engaging with guests, addressing concerns quickly,
  
  

and creating memorable interactions.

• Uphold Lawn Club's brand values in every guest touchpoint - making sure every guest feels
  
  

welcomed, taken care of, and celebrated.

• Maintain and update food and beverage equipment inventories, coordinate repairs or replacements
  
  

of needed equipment.

• Assist with monthly F&B inventory processes and manage delivery schedules.
• Support all aspects of FOH floor management including Front Desk, Lawns, and dining areas as
  
  

needed

• Assist with creating and updating floor plans, daily deployment rosters, and shift notes
• Attend and contribute to weekly BEO, ops, and leadership meetings
• Ensure compliance with all company policies and training expectations as well as New York State
  
  

and New York City laws and regulations

• Follow all company policies, procedures, and guidelines
• Act with integrity to safeguard the company’s assets, reputation, and brand image
• Perform additional duties and responsibilities as assigned
  
  

ABOUT YOU! | KNOWLEDGE, EXPERIENCE AND SKILLS

• 4 years of experience in high-volume hospitality, entertainment, or events-driven environments in
  
  

a supervisory or management capacity.

• Demonstrated ability to lead FOH managers and supervisors in dynamic, high-pressure service
  
  

environments.

• Proven track record owning labor, service standards, and operational outcomes.
• Strong ability to anticipate business needs, operational risks, resolve issues in real time, and lead
  
  

service during peak periods.

• Demonstrated capability driving performance, accountability, and development for a diverse team.
• Excellent communication and interpersonal skills; able to work effectively with guests, staff,
  
  

managers, and vendors.

• Sound judgment and problem-solving ability under pressure.
• High level of attention to detail and organization.
• Strong time-management and multi-tasking capabilities.
• Proficiency in Microsoft Office Suite; POS and event management software a plus.
• Fluent Food & beverage knowledge and passion for guest service.
• Flexibility to work nights, weekends, holidays, and special events as needed.
• Energetic, upbeat, and team-oriented with a genuine passion for hospitality.
  
  

Physical Requirements

• Ability to lift and carry up to 25 lbs.
• Comfortable standing and walking for prolonged periods.
• Regularly required to bend, reach, climb stairs, and move throughout the venue.
• Ability to perform the essential job functions consistently, safely and successfully with the ADA,
  
  

FMLA and other federal, state, and local standards, including meeting qualitative and/or

quantitative productivity standards.

Compensation: $85k – 100k

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.

SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.