Maitre'd

The Company  

Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants.

About The Role

Seaport Entertainment is looking for a Maitre D' to join our team. The Maitre D' plays a pivotal role in orchestrating the seamless flow of reservations and ensuring an exceptional dining experience for guests. This position is focused on strategic reservation management, leading the host team, and maintaining a welcoming atmosphere that reflects the establishment's commitment to hospitality.

What You Will Do

• Receive and record dining reservations or respond to general inquiries via telephone or online reservation system 
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift 
• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management 
• Deliver a high-quality food and beverage dining experience to all guests  
• Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction 
• Promote and maintain the highest level of customer service to all guests while staying alert to their needs 
• Confer with dining room staff to ensure guests are receiving prompt and courteous service 
• Provide guests with information about the Pier, including giving direction 
• Maintain dining ambiance with an enthusiastic and graceful attitude 
• Actively participate during line up  
• Professional demeanor, polished appearance with the ability to exceed guest's expectations 
• Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service 
• Adhere to sanitation, safety, and alcohol beverage control policies 
• Complete all assigned side work relevant to guest interactive service 
• Follow all company policies, procedures, and guidelines  
• Consistently report to scheduled shifts on time and ready to work in proper uniform 
• Operate ethically to protect the assets and image of the company 
• Performs other duties and responsibilities as per business need 
  
  

About You

• Must have 2 years Maitre D’ or Lead Host experience in a fine dining, high volume setting 
• Experience working with Resy is preferred 
• Personable demeanor, instinctive nature, and ability to deliver world-class hospitality 
• Ability to think quickly and multi-task in a fast-paced environment 
• Ability to communicate effectively and eloquently, both verbal and written 
• Ability to take direction and execute 
• High standards for cleanliness of workspace and service areas 
• A desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied 
• Professional demeanor, polished appearance with the ability to exceed guest's expectations 
• Ability to work in an ever-changing environment 
• Ability to work both independently and in a team environment 
• Strong work ethic and customer-focused approach 
• Ability to work a flexible schedule including days, nights, weekends, and holidays 
• Must be passionate, entrepreneurial, and dedicated to success 
  
  

Physical Requirements 

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.       
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.      
• Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).       
• Ability to stand for prolong periods of time.       
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.       
• Climbing steps regularly.      
  
  

Compensation: $25 – $30 per hour

NOTICE TO THIRD PARTY AGENCIES

Please note that The Seaport Corporation does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seaport explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Corporation.

This job description is not meant to be an “all-inclusive” list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. The Seaport Corporation reserves the right to change or modify job duties as necessary based on business necessity.

SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.