Merchant Success Specialist – Fintech Payments

Merchant Success Specialist – Fintech Payments

Location: Miami, Florida

Company: Paynote — a SeamlessChex Company

At Paynote, we’re redefining how eCommerce businesses move money.

Our platform powers fast, secure, and intelligent credit card and ACH payment solutions — built to help merchants accept payments seamlessly, reduce risk, and scale with confidence.

Backed by SeamlessChex, Paynote bridges the best of banking and fintech — pairing the stability of traditional finance with the innovation of modern technology. We’re growing quickly and looking for a Merchant Success Specialist to help merchants thrive in this new era of digital payments.

You’ll be a trusted partner to our clients — guiding them through integrations, ensuring frictionless transactions, and helping them unlock the full power of Paynote.

• Act as the primary point of contact for Paynote merchants — guiding them through onboarding, activation, and long-term success.
• Partner across Sales, Risk, Product, and Operations to ensure every merchant launch is seamless, from signed agreement to first transaction.
• Collect documentation, complete applications, and maintain an organized, transparent sales and onboarding pipeline.
• Support the sales team in managing merchant relationships with professionalism and care — serving as the liaison between merchants and our internal teams.
• Deliver actionable insights to help merchants increase approval rates, reduce declines, and optimize payment performance.
• Translate merchant feedback into meaningful improvements across Paynote’s product and operational roadmap.

• 1 years of experience in merchant support, customer success, financial services or payment operations (preferably fintech, payments, or SaaS).
• Strong understanding of payment processing and eCommerce payment flows.
• Excellent communication skills — you can explain complex payment systems clearly and confidently.
• Problem-solving mindset with the ability to manage multiple accounts in a fast-paced environment.
• Experience with CRMs (HubSpot, Zendesk, Docusign etc.) and cross-functional collaboration with tech and sales teams.

• Be part of a fast-growing fintech revolutionizing digital payment processing.
• Opportunity to work with cutting-edge payment technology and help shape our expansion into blockchain and global payments.
• Remote-first, collaborative culture with opportunities for professional growth.
• Competitive compensation, performance incentives, and a team that values innovation and impact.

Ready to help merchants power the future of digital payments?

Apply today or message us to learn more about joining the Paynote team.