What are the responsibilities and job description for the Technical Specialist III-Boston, MA (Remote) position at Sealed Air?
If you are a current employee click here to apply.
You will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and equipment systems. You will support sales and marketing within the accounts by completing both external and internal service call reporting, along with detailed administrative documentation, including account performance reports, customer relation management, and project updates.
- Provide equipment troubleshooting, repair, and maintenance service to customers using Sealed Air Cryovac materials.
- Assist or coordinate/supervise customer personnel in the installation of equipment, along with training customers in equipment operation, maintenance, and sanitation.
- Inform customers of safety regulations, technical information, modifications, and improvements.
- Analyze packaging quality and production problems to determine if equipment, material, or product related.
- Advise customers in establishing preventative maintenance programs and spare parts requirements.
- Enhance customer relations with regular calls, value audits of equipment, securing parts, and advising on packaging techniques per territory business plan.
- Assist sales in supporting new products and opportunities.
- Support sales and marketing with timely completion of all administrative reports.
- High School Diploma or equivalent.
- Mechanically inclined and innovative.
- Valid U.S. Driver's License.
- Ability to travel overnight 30% of the time.
- Technical school (preferred).
- Previous experience servicing Cryovac rotary and auxiliary equipment (preferred).
- Professional attitude and self-motivation.
- Time management, communication skills, and strong interpersonal, computer, and organizational skills.
- Computer technology experience - Email, Excel, Word, Google Apps, CRM.
- Ability to work cross-functionally to achieve company goals.
- Ability to use basic hand and power tools.
- Commercial or Industrial troubleshooting, installation, servicing, and programming experience.
- Experience in food packaging or other related experience.
WHY WORK AT SEALED AIR?
It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.
Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
