Customer Account Partner

Shift: Morning
Pay Rate: $25.00-$27.00

Duties and Responsibilities:

• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Coordinate with the customer, sales, procurement, production and shipping to ensure correct pricing and timely product delivery, ensuring customer satisfaction.
• Serve as the lead point of contact for all customer account management matters. Help customers through email, phone or in person in order to provide information about products and services. Receive and process customer orders. Review quotes with manager and/or sales personnel and send quotes to customers. Notify supervisors and other departments of production problems and assist in identifying and correcting these problems, suggesting necessary improvements to work methods or process or assembly adjustments.
• Provide support services to sales team and handle miscellaneous sales calls. Resolve any potential discrepancies with manager and/or sales personnel. Send confirmations and order exceptions to customers.
• Manages & maintains use of tooling. Tracks, stores and coordinates tooling lifecycles based on used dates.
• Review requirements for raw materials, solicit supplier pricing, and submit purchase orders to vendors. Follow up on past due orders and address any quality concerns with Procurement and the suppliers.
• Practice personal safety and follow all safety practices and procedures. Comply with all policies, practices and procedures. Report all unsafe activities to management.
• Keep records of customer interactions and transactions. Organize and maintain customer files.
• Check for processing errors and submit invoice adjustments. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Maintain and review computerized records of items purchased, costs, delivery and inventories.
• Work with customers and sales team to control excess and obsolete inventory.
• Work closely and communicate regularly with several departments including procurement, sales, engineering, logistics, shipping, accounting, production, receiving and drivers. Requires coordinating or leading others in accomplishing work activities.
• Participate in proactive team efforts
• Other duties as assigned

• Bachelor's Degree in related field preferred. May accept at least 5 years' experience in lieu of education.
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Job requires contact with others (face-to-face, by telephone, or otherwise). Experience working in a team environment
• Requires attention to detail and being thorough in completing work tasks
• Job requires the ability to handle multiple projects simultaneously.
• Job requires being reliable, responsible, and dependable, and fulfilling obligations. Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk, hear, and sit. The employee is occasionally required to stand, walk, bend, lift and carry material up to 25 lbs. The employee must have manual dexterity sufficient to reach/handle items and work with the fingers, and perceive the attributes of objects and materials; reach with hands and arms.

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance