What are the responsibilities and job description for the Field Service Technician- Maryland (Remote) position at Sealed Air Corporation?
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.
Position Summary
The Technical Service Representative will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The Service rep will deliver technical service and engineering support of packaging systems in a designated region. They will establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, equipment, and processes. They are also responsible for meeting the annual sales forecast for the Protective business in its designated territory.
Job Description
- Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
- Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain a high level of quality; follow standards; provide technical information and explanations
- Demonstrates Solution Knowledge – Understand and clearly articulate the full suite of Sealed Air Product Care Solutions, products, and programs to end users
- Leverages Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become a trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends
- Develops New Sales Opportunities - work in partnership with the sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations
- Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities
Qualifications
- BA/BS Degree or equivalent experience.
- 1 years of high-level mechanical and/or sales expertise
- 3 years of MS Office (Word/ Excel/ PowerPoint)
- Valid Driver’s license
- Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)
ADDITIONAL QUALIFICATIONS:
- Strong listening, written, and verbal communication skills
- High level of mechanical and troubleshooting experience
- Packaging experience is a plus
- Ability to read and understand technical drawings/troubleshooting charts
- Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making
- Ability to work across teams and navigate a complex environment
- Goal-focused/deadline-driven/results-oriented; Self-starter and coachable
- Strong time management, Detail-oriented, and highly organized
- Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
- Excellent listening, negotiation, and presentation abilities
Requisition id: 51346
Relocation: Yes
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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