Desktop Support Technician II

Company Description

Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.

Job Description

Our company is seeking a highly skilled Desktop Support Level II technician to join our team. As a Desktop Support Level II technician, you will be responsible for providing technical support to our internal customers in a fast paced, demanding environment. The ideal candidate must have experience in support ticketing systems and possess strong technical skills in desktop support in a mixed OS environment

Responsibilities

• Provide technical support to employees for desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals
• Maintain inventory of workstation hardware and software.
• Maintain and update desktop operating systems and software
• Manage and resolve support tickets in a timely and efficient manner
• Collaborate with other IT teams to resolve issues and implement solutions
• Assist with the maintenance and administration of the desktop environment
• Provide excellent customer service and communication to end-users
• Provide training to employees on new desktop software and hardware.
• Maintain documentation of desktop hardware, software, and network configurations.
  
  

Qualifications

Required Skills:

• 2-3 years of experience in desktop support
• Experience with support ticketing systems
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
• Understanding of Active Directory and Group Policies
• Strong troubleshooting and problem-solving skills.
• Strong written and verbal communication
• Excellent customer service skills
• Ability to work independently and as part of a team
  
  

Desired Skills

• Experience with RedHat Linux
• Knowledge of scripting languages such as Bash, DOS, PowerShell, Perl, and Python
• Familiarity with unattended installers and OS system imaging
• CompTIA Certifications including A , Security , Linux
• Experience with Remote Support Tools ( Remote Assistance, Bomgar )
  
  

Additional Information

Compensation: Base pay range is $25-32/hour depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.

SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.

US Citizenship Required

Applications will be accepted until 9/18/25