What are the responsibilities and job description for the T1/T2 Tech Support position at SeaGlass IT?
Title: L1/L2 Desktop Support
Schedule: 5 days / week onsite
Duration: 3 month contract to hire
Location: Boston MA
Top/Must have skills:
- Experience with onsite L1/L2 desktop support
- Technical troubleshooting (hardware, software, systems)
- Windows Environment support
- Active Directory Experience
- Intune experience
- Written documentation on new processes
- Taken ownership of new issues and been the final internal escalation point
- Basic networking knowledge (IP, DNS, DHCP, VPN, Wi-Fi)
Description of the Role:
Level 2 Help Desk / Technical Support role focused on troubleshooting escalated issues, supporting IT infrastructure, and delivering end-user support across multiple channels (phone, email, walk-up, web). Responsible for incident management, documentation, and maintaining system efficiency.
Salary : $20 - $30