What are the responsibilities and job description for the Desktop Support position at SeaGlass IT?
🚨 NOW HIRING – Level 2 Help Desk / Technical Support Engineer (W2 Only) 🚨
📍 Location: Marlborough, MA / Greater Boston Area
💼 Employment Type: W2 Only
❌ No C2C | No Vendor Submissions
📌 Important:
• Local Massachusetts candidates only
• Initial training in Marlborough, MA for 2 weeks to 1 month
• Hybrid onsite support required at client locations throughout the Greater Boston area
• Must be able to travel to Marlborough periodically for equipment deployment and training activities
We are looking for a strong Level 2 Technical Support Engineer to join a growing team and provide advanced desktop support, systems administration, and end-user support across multiple client environments. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, taking ownership of escalations, and helping mentor a junior team.
🔹 Required Skills:
✅ L2 Desktop Support & Junior Systems Administration experience
✅ Windows Environment Support
✅ Active Directory Administration
✅ Intune application packaging and updates
✅ SSO Integrations
✅ PowerShell scripting
✅ Strong troubleshooting skills
✅ Experience creating technical documentation
✅ Ability to own issues through resolution
✅ Networking fundamentals (IP, DNS, DHCP, VPN, Wi-Fi)
⭐ Nice to Have:
• CompTIA A or Network certifications
• ScienceLogic or similar monitoring tools
• Network traffic analysis experience
• MSP or Life Sciences industry experience
Salary : $65,000 - $80,000