What are the responsibilities and job description for the Customer Service Technician position at Seaga?
- Customer Service Technician Respond to customer inquiries via phone, email, or chat regarding technical issues or product concerns.
- Diagnose and resolve hardware, software, or connectivity problems.
- Provide step-by-step guidance and solutions in a clear, professional manner.
- Record customer interactions, issues, and resolutions in the CRM or ticketing system.
- Escalate complex issues to the appropriate team or level of support when necessary.
- Assist in product installation, configuration, and maintenance (on-site or remotely).
- Maintain up-to-date knowledge of company products and services.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved Identify recurring problems and suggest improvements to reduce future issues.
- Comply with company policies, safety standards, and quality assurance procedures
Salary : $50,000 - $85,000