Guest Services Agent/ Front Desk Agent

SeaCrest OceanFront Hotel® is seeking a dependable and service-oriented Guest Services Agent to join our front desk team. In this role you will deliver exceptional guest experiences from arrival through departure, handling check-in/out procedures accurately and efficiently. This position may lead from part-time to full-time employment based on performance and business needs.

Responsibilities:

• Warmly welcome and check guests in and out using the property management system
• Assign rooms, issue keys, verify payment methods, and maintain accurate guest records
• Process payments and follow all cash-handling and credit policies
• Provide courteous, knowledgeable information about hotel amenities, services, and local attractions
• Address and resolve guest concerns promptly and professionally, escalating issues as needed
• Maintain up-to-date room status and communicate effectively with housekeeping and maintenance
• Answer phones promptly using proper etiquette; take and forward guest messages
• Process reservations accurately, noting special requests to ensure proper handling on arrival
• Keep the front desk area neat and organized; maintain uniform filing systems and guest records
• Follow all safety, security, and emergency procedures and accident prevention policies
• Balance the cash drawer at the end of each shift and complete required reports
• Use sales techniques to promote rooms and other hotel services

Qualifications

• High school diploma or equivalent required
• Prior hotel, front desk, or customer-service/cash-handling experience preferred
• Proficiency with computers and common office equipment (phone, PMS, fax, printer, credit card machine)
• A kind and courteous demeanor with strong interpersonal and communication skills
• Ability to remain calm and professional in high-pressure situations
• Reliable attendance and the ability to work both independently and as part of a team

Physical Requirements

• Light work: standing continuously and walking occasionally for the entire shift
• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to move objects
• Frequent use of computer keyboard and mouse; near and far acuity (vision), hearing, and talking required
• Long hours may sometimes be required

Mental Abilities & Requirements

• Demonstrate predictable, reliable, and timely attendance
• Follow written and verbal directions and complete tasks on schedule
• Learn from directions, observations, and errors and apply procedures using good judgment
• Work independently or as part of a team, interacting appropriately with others
• Accept supervision, feedback, coaching, and/or discipline
• Convey information and ideas clearly and effectively
• Evaluate and select quickly and accurately among alternative courses of action
• Work well in stressful, high-pressure situations
• Listen to, understand, and clarify issues raised by coworkers and guests
• Anticipate, prevent, identify, and solve problems as necessary
• Understand financial/statistical data and work with it using basic arithmetic functions

Appearance Standards

SeaCrest provides a shirt and sweater upon hire. Team members wear black, white, or khaki pants, and a name tag is required at all times. Personal expression, such as colored hair, piercings, and tattoos, are welcome provided it remains non-offensive and the overall appearance is neat and professional.

Job Type: Part-time

Pay: From $17.50 per hour

Benefits:

• Employee discount

Experience:

• Hospitality: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18