ServiceTitan Manager

Description

FL

Location: Florida
Job Type: Full-time
Work Environment: Remote, office, and field support with travel throughout Florida as needed

Seacoast Service Partners is a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Seacoast Service Partners is seeking a ServiceTitan Implementation & Training Manager to support ServiceTitan implementation, optimization, training, and ongoing adoption across our operating companies (OpCos).

Working across Operations, Accounting, IT, Marketing, and OpCo leadership, this role helps connect operational needs with effective ServiceTitan processes. The position supports new OpCo onboarding, system configuration, workflow improvement, reporting accuracy, process documentation, user training, and greater consistency across multiple locations.

Partner with OpCo leaders to understand operational needs, system challenges, and training gaps

Lead and support ServiceTitan implementation and optimization projects across SSP OpCos

Create and maintain ServiceTitan training materials, SOPs, workflows, and user guides

Support onboarding of newly acquired OpCos onto ServiceTitan and related workflows

Train managers, CSRs, dispatchers, technicians, accounting users, and other team members on ServiceTitan processes

Identify system gaps, process issues, and training needs and recommend improvements

Configure and optimize ServiceTitan workflows, job types, business units, pricebooks, inventory, reporting, dashboards, and user processes

Partner with Accounting to support ServiceTitan workflows related to invoices, payments, job costing, and financial reporting

Support reporting accuracy and help create dashboards or reports for operational and leadership visibility

Assist with data cleanup, system audits, and process corrections

Partner with Marketing and Operations on lead source tracking, campaigns, memberships, and customer communication workflows

Support standardization of ServiceTitan usage across OpCos while allowing for operational differences where needed

Coordinate with IT, vendors, and ServiceTitan support as needed

Provide regular project updates to leadership regarding implementation status, risks, training progress, and system adoption

Travel to OpCo locations as needed for implementation, training, go-live support, or operational support

Users across departments and locations receive effective ServiceTitan training and clear process documentation

New OpCos are supported through ServiceTitan onboarding and related workflows

System usage and workflows are standardized across OpCos where appropriate while allowing for necessary operational differences

Reporting accuracy supports improved operational and leadership visibility

System gaps, process issues, and training needs are identified and addressed

ServiceTitan workflows continue to be optimized to support operational needs

Data cleanup, system audits, and process corrections are completed as needed

Leadership receives regular visibility into implementation progress, risks, training, and system adoption

Operations, Accounting, IT, Marketing, and OpCo leadership receive effective cross-functional ServiceTitan support

Strong ServiceTitan knowledge, including workflows, job types, pricebooks, reporting, dashboards, and user processes

3 years of ServiceTitan implementation, administration, training, or optimization experience

Strong communication, organization, and project management skills

Experience training users across multiple departments or locations

Experience supporting field service, HVAC, plumbing, electrical, refrigeration, or related home service operations

Ability to analyze system usage, reporting issues, and process gaps

Experience creating SOPs, workflows, training materials, or system documentation

Strong understanding of field service operations and customer service workflows

Ability to work independently and manage multiple priorities

Proficiency with Microsoft Office and business reporting tools

Ability to travel throughout Florida as needed

Must pass a background check and drug screening

Ability to sit and work at a computer for extended periods

Ability to communicate effectively by phone, video conference, email, and in person

Experience with acquisition onboarding or system integration projects

Experience with ServiceTitan Enterprise Hub

Experience using Monday.com or similar project management tools

Experience supporting private equity-backed or multi-OpCo environments

Experience with ServiceTitan inventory, pricebook, accounting workflows, Marketing Pro, or reporting optimization

Bilingual English/Spanish

Bachelor's degree in Business, Operations, Information Systems, Project Management, or a related field preferred

Equivalent ServiceTitan implementation, project management, or operational systems experience will be considered in lieu of formal education

Competitive pay

Medical, dental, and vision insurance

401(k) plan

Paid time off and paid holidays

Career development and growth opportunities

Seacoast Service Partners is an Equal Opportunity Employer.