What are the responsibilities and job description for the Senior ACH Payment Specialist position at Seacoast Bank?
Location: This position can be located at a Seacoast office in Orlando, Stuart or The Villages.
JOB SUMMARY:
The Senior ACH Payment Specialist is a key player in keeping payments moving smoothly, securely, and accurately. From processing ACH transactions to resolving complex payment issues, this role ensures customers and business partners can rely on timely and efficient payment services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
JOB SUMMARY:
The Senior ACH Payment Specialist is a key player in keeping payments moving smoothly, securely, and accurately. From processing ACH transactions to resolving complex payment issues, this role ensures customers and business partners can rely on timely and efficient payment services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Develop and update procedures for the department, where needed, to ensure that they align with the Bank’s current processes and on-going growth.
- Provide support, assist with research, evaluation, testing and monitoring of ACH.
- Provide and assist with special projects, including bank core conversions.
- Prepare the monthly ACH Return Monitoring report.
- Prepare the daily ACH Macro Fed Balance Sheet.
- Monitor the ACH file confirmations throughout the day, reporting any issues due to no emails being received, duplicate files, etc. and open tickets.
- Support the retail branches with questions, policies, procedures and/or NACHA rules relating to ACH.
- Support the retail branches with questions relating to disputes and Reg E claims and timeframes.
- Review the risk associated with ACH Stop Payment hits and suspects. Review for proper completion and process related returns timely.
- Review the risk associated with DNE’s and Reclamation notifications received from US Treasury and/or Federal Reserve.
- Monitor and review compliance for regulation E as it relates to ACH consumer disputes.
- Complete all ACH training provided annually.
- Support Deposit Operations team to ensure duties are completed accurately and timely.
- Provide ACH Dashboard monthly to Operations Support.
- Other tasks as directed by the ACH Payments Manager and / or ACH Payments Team Lead.
- Adheres to Seacoast Bank’s code of conduct.
- High School Diploma or equivalent required.
- 4 years Banking experience or a combination of education and experience.
- Nacha certification recommended.
- Strong analytical skills and attention to detail.
- Ability to work collaboratively within a team environment.
- Commitment to maintaining compliance and operational standards.
- PC proficient, including MS Word and MS Excel.
- Effective communication and collaboration capabilities.