What are the responsibilities and job description for the Learning Specialist (Commercial Banking) position at Seacoast Bank?
This Learning Specialist role supports Commercial Banking and Treasury.
JOB SUMMARY:
The Learning Specialist is responsible for developing, implementing, and facilitating learning solutions as it relates to business as usual, M&A, new technology and, strategic and change initiatives. Provides necessary procedural, system, relationship deepening and soft skills training to new and existing associates. Offers on-going support and guidance in role-specific knowledge. Administers record keeping, tracking, and reporting of training activities through the LMS. Primary focus of role is supporting day–to–day operational execution. Partners with line of business leaders in subject matter expertise specific to Seacoast Bank policies and procedures including legal, regulatory and compliance matters.
QUALIFICATIONS:
JOB SUMMARY:
The Learning Specialist is responsible for developing, implementing, and facilitating learning solutions as it relates to business as usual, M&A, new technology and, strategic and change initiatives. Provides necessary procedural, system, relationship deepening and soft skills training to new and existing associates. Offers on-going support and guidance in role-specific knowledge. Administers record keeping, tracking, and reporting of training activities through the LMS. Primary focus of role is supporting day–to–day operational execution. Partners with line of business leaders in subject matter expertise specific to Seacoast Bank policies and procedures including legal, regulatory and compliance matters.
QUALIFICATIONS:
- High School Diploma or equivalent required.
- College degree preferred in the area of training and development human resources, education, business administration or a social science, or equivalent combination of education and experience.
- 5 years prior training experience in financial services
- Experience and Acumen with Commercial Banking, Credit, and Treasury Management
- Demonstrate excellent communication (written and verbal) and interpersonal skills.
- Technology savvy and proficient in Microsoft Office Suite software.
- Willing to travel; minimum 30%
- Design, develop, implement, and facilitate learning solutions and assessments to support Seacoast Bank associate roles as it relates to business as usual, M&A, new technology, and business initiatives.
- Remain current with policy and procedure changes; ensure curriculum and learning solutions reflect and support adherence to policies and procedures.
- Facilitate necessary procedural, system, relationship deepening, and soft skills learning solutions to new and existing associates.
- Regularly review learning content and delivery methodology to maximize associate participation, satisfaction, production, and ROI for the business.
- Analyze business and associate performance data to evaluate the need and effectiveness of learning solutions and identify opportunities for improvements.
- Promote a relationship deepening culture through needs-based identification & quality customer experience.
- Partner with line of business leaders in policy and procedure subject matter expertise; make recommendations based on observations, industry trends and regulatory requirements.
- Maintain strong technical knowledge of all digital and other bank products.
- Administer record keeping, tracking, and reporting of learning activities through the LMS.
- Adhere to Seacoast Bank’s Code of Conduct