Digital Banking Quality Assurance Testing Lead

JOB SUMMARY:

The Digital Banking QA Test Lead is responsible for the quality, planning, execution and reporting of end-to-end testing of various Digital Banking applications and components. This role will be focused on functional testing of product implementation across test environments and production deployment verification. The Test Lead will coordinate with multiple vendors and internal partners to devise and execute the test strategy.  This role will play a key role in platform conversion and migration validation, driving the strategy, and ensuring quality delivery.  

The QA Test Lead plays a critical role throughout the Software Development Life Cycle (SDLC) for a digital banking team. They are primarily responsible for ensuring that all deliverables meet quality standards and regulatory requirements before deployment. The SQA Lead is involved early in the requirements and design phases, reviewing specifications for testability and compliance. During development, they define test strategies, initiate test case creation, and ensure proper integration of automated and manual testing. In the testing phase, they coordinate functional, security, and performance testing to validate system reliability and customer safety.

Finally, in deployment and maintenance, they monitor production issues, lead root-cause analysis, and enforce continuous improvement practices to maintain high-quality digital banking experiences. Maintenances and upgrades are over the weekend and after hours during the week. The QA Test lead is expected to conduct all validations promptly during weekend maintenance, after hour maintenance, and upgrades for all digital banking platforms. The QA Test lead is expected to provide documentation of validations to the Product Manager.

The Test Lead is the key resource for ensuring quality of the digital banking platform which leads to an improved customer experience.  It is crucial to understand the customer experience for all variety of users including retail, small business, and commercial. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Understand business requirements, release notes, and expected functionality for the creation and execution of test plans
• Strong understanding of digital banking platforms including architecture and products functionality
• Strong partnership with lines of business to illicit specific requirements for new and updated functionality
• Create specific use case, product, and end-to-end test plans
• Coordinate and lead User Acceptance Testing (UAT), collection of all test results, defect documentation, and remediation with both internal and external (vendor based) resources
• Report testing defects or findings in context of its business value
• Plan, monitor and execute end-to-end test cases
• Ensure line of business involvement in test preparation and execution
• Coordinate Defect Management cycles with the implementation team, internal development, vendors, and project management
• Ability to present with a large audience, understanding the audiences being presented to.
• Maintain test data to cover pertinent customer, user, and transaction use cases [including appropriate product and account numbers]
• Provide testing results, defect reporting, and remediation requirements to Project Managers
• Identifying and implementing best practices across for user acceptance testing and postproduction validation
• Where possible, leverage automation to streamline regressions testing and reporting
• Participate in all testing and validation activities, including after hours or weekend validation as necessary
• Partner to present all Digital banking platform maintenance, upgrades, functional changes, validation results to test environments and production environments to the Change Advisory Board for approval.

 EDUCATION and/or EXPERIENCE:

• Bachelor's degree or equivalent experience in Computer Science, Management Information Systems, Software Development, Information Technology or Engineering.
• 7 years’ experience of software development testing and/or digital project management
• Deep E2E process understanding, including the customer facing and back-end testing for both happy and unhappy path validation
• Basic understanding of deposit and loan products
• Deep understanding of digital banking capabilities, back-end platforms, and associated infrastructure.
• Experience with Core and Digital banking vendors and their product(s)
• Experience with test automation tools a plus [ex. Selenium, LambdaTest, etc.]
• Ability to adapt to testing variations as needed as well as Agile methodologies
• Certification in Agile Project Management and/ or testing a plus
• Strong analytical, verbal and written communication skills
• Knowledge of programming languages and software systems

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of responsibilities, duties and skills.  Because these statements are general, the job description is used for a variety of purposes including:  job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.

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