Account Manager/Customer Service

Job Category: Manufacturing/Production Consumer Goods

Position Title: Account Manager

Department: Sales/Customer Service

Reports to: Sales Manager

Status: Full-time Hourly/Non-Exempt

Seachrome is looking for an Account Manager–someone who has a positive attitude, takes initiative, is organized and detailed, and possesses great communication skills. The ideal candidate will be expected to be a Seachrome product expert –maintaining product knowledge, technical skills and enthusiasm for the entire product line.

Job Summary:

The Account Manager operates as the face of Seachrome to our Customers and will be responsible for developing long-term relationships with a portfolio of customers and connecting with key business executives. The successful candidate will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs.

Duties and Responsibilities:

· Operate as the lead point of contact for any and all matters specific to your customers.

· Be part of the phone rotation, answering incoming calls in a timely manner.

· Build and maintain strong, long-lasting customer relationships.

· Develop a trusted advisor relationship with key customers.

· Effectively collaborate with all team members to facilitate a smooth transition for new customers from account application stage to ongoing account management.

· Proactively ensure the timely and successful delivery of our products according to customer needs and objectives.

· Manage and monitor inventory levels of key SKUs on Safety Stock, Supplier Managed Inventory, and Master Supply Agreements as directed.

· Coordinate with Production and Scheduling Teams and communicate up-to-date lead times for shipment of orders to customers.

· Forecast and track key account metrics.

· Manage quote preparation, sales order in-put and revision processing, purchase order review and processing.

· Provide customer quotes and ensure accurate pricing in a timely manner, either on the same day or within 24 hours.

· Maintain quotes in Company Quote Log as directed by Sales Manager.

· Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

· Assist with high severity requests or issue escalations as they arise.

· Coordinate requests from Field Sales Group (Independent Reps, Distributors, Regional Managers) to ensure quick and timely responses.

· Accurate updating and maintenance of the Sage Accounting Program as directed by Supervisor.

· Additional responsibilities as assigned by Sales Manager and/or President.

Qualifications and Skills:

· HS Diploma/GED

· Associate’s Degree in Business Administration (preferred)

· 5 years of proven account management or customer service experience.

· Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.

· Experience with International shipment documentation, quoting and scheduling desired.

· Experience in anticipating and delivering client-focused solutions based on customer needs.

· Mechanical aptitude to read specification prints/drawings.

· Proven ability to manage multiple projects at a time while paying strict attention to detail.

· Excellent listening, negotiation, presentation project management and follow-up skills.

· Excellent verbal and written communications skills.

· Demonstrate excellent organizational, time management, interpersonal, communication, and teamwork skills.

· Willingness to utilize technical tools to improve sales performance.

· Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and Outlook required.

· Ability to work well with others in an office and manufacturing shop environment, possess good work ethics, and a positive attitude.

Benefits:

• Medical
• Dental
• Vision
• Life
• Paid Time Off (PTO)
• Paid Holidays
• 401K Company Match

Equal Opportunity Employer

A satisfactory background check and pre-employment drug screen is required

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 5 years (Preferred)

Ability to Commute:

• Long Beach, CA 90810 (Required)

Work Location: In person

Salary : $25 - $30