What are the responsibilities and job description for the Director of Operations / Chief Property Manager position at Sea Turtle Vacation Rentals?
Position Overview
The Director of Operations / Chief Property Manager is responsible for overseeing the daily operations, performance, and growth of the company’s vacation rental portfolio. This leadership role combines strategic management with hands-on property oversight, ensuring that guests receive exceptional service, properties are maintained to the highest standards, and owners achieve strong returns on their investments.
Key Responsibilities
Operational Leadership
- Oversee all day-to-day operations of the vacation rental division, including housekeeping, maintenance, guest services, and owner relations.
- Develop and implement operational systems and standard procedures to ensure consistency, efficiency, and quality across all properties.
- Lead, train, and support the operations and property management teams to achieve company goals.
- Manage vendor relationships, contracts, and service quality (housekeeping, maintenance, landscaping, pool services, etc.).
Property Management
- Serve as the primary contact for property owners regarding performance, maintenance, and guest feedback.
- Conduct regular property inspections to ensure cleanliness, safety, and compliance with company standards.
- Oversee property onboarding—including photography, listings, pricing, and setup.
- Track and manage maintenance requests, ensuring timely completion and owner communication.
Guest Experience
- Ensure the highest level of guest satisfaction through consistent quality control and service excellence.
- Respond to escalated guest concerns and resolve issues quickly and professionally.
- Analyze guest feedback and implement improvements to enhance the guest experience.
Financial & Strategic Management
- Monitor property performance metrics including occupancy, revenue, expenses, and reviews.
- Assist with annual budgeting, rate strategies, and forecasting to meet company revenue goals.
- Identify opportunities for operational improvement and cost efficiency.
- Support strategic growth initiatives, including property acquisitions and new owner partnerships.
Qualifications
- 5 years of experience in property management, hospitality, or vacation rental operations.
- South Carolina Property Managers License
- Proven leadership and team management experience.
- Strong organizational, communication, and problem-solving skills.
- Proficiency with property management software.
- Ability to handle multiple priorities and thrive in a fast-paced environment.
- Strong understanding of maintenance, housekeeping, and guest service standards.
- Professional demeanor with a commitment to exceptional owner and guest experiences.
- Valid Driver's License.
- Must live locally and be able to commute to work.
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $80,000