What are the responsibilities and job description for the Interpreter MMB - Seasonal position at Sea Research Foundation?
JOB SUMMARY: Demonstrate excellent representation of the aquarium at all times through a positive, can-do attitude and teamwork focused work ethic.
Responsible for guest monitoring and interaction, habitat interpretation and public speaking.
Minimum Job Requirements: Must be willing to consistently provide excellent internal and external customer service above and beyond expectation.
- Public presentation experience and comfort
- Strong communication and teamwork skills
- Requires schedule flexibility, evenings/weekends/holidays, and overtime
Additional Preferred Experience:
- Bachelor’s degree in related discipline
- Ability to pass swim test
- Multi-lingual, Spanish speaking
Responsibilities & Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitor multiple animal habitats to ensure that guests follow all proper safety guidelines established by the institution
- Provide internal and external customer service and exceptional guest experience exceeding Mystic Aquarium’s target expectations
- Present public demonstrations on microphone while monitoring habitats to educate guests regarding safety and species natural history with approved Institutional information
- Maintain up to date knowledge of habitats, animal collection, programs and general aquarium information
- Ability and comfort responding to emergency procedures, including guests and animal emergencies following Mystic Aquarium’s institutional procedures
- Ability to work in all weather conditions including cold, hot and wet, both indoors and outdoors
- Understand and utilize proper radio etiquette and communication
- Ensure cleanliness of facility and maintain safety for all guests
- Maintain consistent professional attitude, motivation, and willingness to accept feedback
- Conduct behavioral observations and data collection as requested
- Staff after hours events as needed
- Perform all other duties as assigned by supervisor
Safety/Security
- Work in a safe manner at all times.
- Properly use and keep, in good order, all personal protective equipment (PPE) supplied to them as protection from recognized hazards.
- Report any unsafe condition
- Must have a working knowledge of all Facility wide, and Department specific, safety procedures that relate to their position, including, but not limited to: Emergency Evacuation, Lockdown Procedure, and Fire Extinguisher Use.