What are the responsibilities and job description for the Hotel Front Office Manager position at SEA PINES RESORT LLC?
Front Office Manager
The Inn and Club at Harbour Town | Sea Pines Resort – Hilton Head Island, SC
Full-Time | Leadership | Hospitality
About Us:
The Inn and Club at Harbour Town is Hilton Head Island’s premier Forbes Four-Star property, known for its exceptional guest experiences and world-class service. We are seeking a passionate and driven Front Office Manager to lead our front desk operations and uphold our high standards of luxury and hospitality.
What You’ll Do:
Serve as the Manager on Duty in the absence of the General Manager.
Lead and mentor a team of front office professionals, including Bell Staff, Butlers, Room Service, and Night Audit.
Ensure an exceptional guest experience through personalized service and Forbes Five-Star standards.
Manage scheduling, payroll, and performance for front office team members.
Collaborate with Housekeeping and other departments to maintain seamless operations and high guest satisfaction.
Conduct property walkthroughs to maintain safety, cleanliness, and service readiness.
Handle guest concerns professionally and efficiently to ensure satisfaction and retention.
Maintain full knowledge of property management systems (PMS) and ensure accuracy in guest and billing records.
Support budgeting, forecasting, and profit & loss reviews with the General Manager.
What We’re Looking For:
2 years of front office or hotel leadership experience (luxury or boutique experience a plus).
Bachelor’s degree in Hospitality Management or related field preferred.
Strong leadership, organizational, and problem-solving skills.
Proficient in PMS and Microsoft Office; experience with guest satisfaction tools a bonus.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced, guest-facing environment.
Valid South Carolina driver’s license (or equivalent).
What We Offer:
Competitive salary
Comprehensive benefits package (health, dental, vision, 401k)
Paid time off
Resort discounts and perks