Guest Experience Lead - Super Neon

What you'll bring to the team

🌟 Guest Experience Shift Lead

📍 Super Neon – Minnesota🕒 Full-Time | Flexible Schedule | Great Team Vibes!

Are you passionate about creating unforgettable guest experiences and leading a team with energy and positivity? ⚡ At Super Neon, we’re looking for a Guest Experience Shift Lead to help us bring the fun to life for every guest who walks through our doors.

As a Shift Lead, you’ll play a key role in daily operations, support and motivate our front-line team, and help shape an atmosphere that’s electric, inclusive, and unforgettable.

Qualifications & Experience

Responsibilities

🚀 What You’ll Do:

• 💬 Lead the Crew: Delegate and monitor daily tasks for front-line team members to keep things running smoothly.
• 🧡 Inspire & Motivate: Foster a guest-obsessed culture where world-class service is the standard.
• 🛡️ Keep It Safe: Ensure health and safety procedures are always followed.
• 🌀 Manage the Flow: Oversee guest queues and crowd control during peak times for a smooth, fun experience.
• 🧠 Problem-Solve on the Spot: Respond quickly and professionally to guest concerns.
• 📚 Train & Develop: Lead Host training sessions, keep documentation updated, and coach team members to shine.
• ⭐ Lead by Example: Jump into host positions as needed and support the department in special projects, audits, and engagement initiatives.

✨ What We’re Looking For:

• High school diploma or GED.
• At least 6 months of experience in attractions, entertainment, hospitality, or similar customer-facing roles.
• A fun, outgoing personality that thrives in fast-paced environments.
• Excellent communication and leadership skills.
• Comfort with basic tech tools and standard office software.
• Strong organizational skills and the ability to multitask with a smile 😄.

💪 Bonus points if you’ve trained or supervised teams before!

📜 Other Details:

• Licenses/Certifications: May be required depending on specific duties.
• Schedule: Flexibility is key! Shifts may include mornings, evenings, weekends & holidays.
• Physical Requirements: Standing, walking, bending, and lifting up to 50 lbs.
• Environment: Indoor & outdoor work with varying temps and sound levels.

🧭 Why You’ll Love Working Here:

• A vibrant, high-energy workplace where no two days are the same.
• Opportunities for growth and development 🌱.
• A supportive team that values your ideas and enthusiasm.
• Making lasting memories for guests from all walks of life!

📩 Ready to Lead the Fun?

Apply now and help us make Super Neon shine brighter than ever! ✨

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions. 

📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

Salary : $18