What are the responsibilities and job description for the Server Person position at Sea Island Foods?
Position Summary
Working within a designated station, manages each guest’s dining
experience from the time they are seated until they depart. Through his/her attitude, attentiveness and
demeanor the Server ensures that each and every guest’s experience is pleasant,
with their expectations being met or exceeded.
Requirements
- Warmly greets guests within (1) minute of
their being seated. - Takes drink orders, suggesting specialty
drinks, non alcoholic beverages, soft drinks, etc. and delivers them
promptly and accurately to each guest. - Uses responsible beverage service.
- Suggests an appetizer and delivers it promptly
if ordered. - Describes the daily specials.
- Takes each guests order in pivot point order
and delivers entrées to the table without asking who has what. - Suggests add-on orders.
- Knows the menu thoroughly and accurately and
can answer any questions. - Checks back with guests within (2) minutes to
make sure guests’ satisfaction. - Offers re-fills on beverages without being
bothersome. - Removes plates, glasses or unused items as
soon as possible. - Enters all items ordered in aloha accurately.
- Presents check, picks up payment and returns
with change or voucher immediately. - Advises manager of any guest complaints.
- Observes other Server’s stations and applies
team work to help where needed. - Perform other job-related activities as
required or assigned by manager.
Qualifications
· Friendly,
easing going, pleasant and smiles easily with excellent interpersonal skills
· Good
reading, writing, and verbal communication skills required
· Ability
to exercise good judgment when dealing with problem resolution
· Ability
to anticipate guests’ needs with a strong commitment to serving others
· Attention
to detail
· Knowledge
of and ability to use the POS station quickly and accurately
· Team oriented
· Dependable and trustworthy with a strong work
ethic