Medical Front Office Assistant

Job Description

We are a small primary care practice seeking a dedicated, reliable, and compassionate Medical Front Office Assistant to join our healthcare team. The ideal candidate will be organized, detail-oriented, and comfortable managing multiple responsibilities in a busy medical office. This position requires strong knowledge of insurance verification, prior authorizations, and referral coordination. Hands-on experience with eClinicalWorks (eCW) is a MUST. Must love dogs — we have a friendly furry office pet

Schedule:

Monday – Thursday: 7:30 AM – 4:30 PM
Friday: 7:30 AM – 11:30 AM
(No weekends)

Administrative Duties:

• Schedule patient appointments and manage provider calendars
• Check patients in and out and maintain accurate patient demographics
• Handle incoming phone calls, patient inquiries, and follow-ups
• Maintain accurate and up-to-date electronic medical records using eClinicalWorks (eCW)
• Collect copays and assist with patient billing inquiries
• Provide excellent customer service and maintain patient confidentiality

Insurance Verification & Prior Authorizations:

• Verify insurance eligibility and benefits before patient appointments
• Confirm copays, deductibles, coverage, and referral requirements
• Obtain and process prior authorizations for medications, procedures, imaging, and specialist services
• Follow up with insurance companies regarding pending authorizations and denials
• Ensure all required authorizations and referrals are completed in a timely manner

Referrals:

• Process referrals to specialists and coordinate required documentation
• Communicate with insurance companies, pharmacies, specialists, and patients regarding coverage and billing issues
• Ensure accurate documentation and timely completion of administrative tasks

Qualifications:

• Previous experience in a medical front office or primary care practice
• eClinicalWorks (eCW) experience is a MUST
• Strong knowledge of insurance verification, prior authorizations, and referrals
• Familiarity with insurance eligibility
• Strong organizational, multitasking, and communication skills
• Comfortable handling a busy phone system and working independently
• Professional, dependable, detail-oriented, and patient-focused
• Ability to work efficiently in a small medical practice where teamwork and flexibility are essential

We Offer:

• Supportive team environment
• Competitive pay based on experience
• Consistent schedule with early Fridays
• Benefits